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mbafsuno1's profile

New Member

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3 Messages

Tue, Oct 4, 2022 7:44 PM

Rebate for ordering service

I ordered ATT Fiber for my home in Jan. Got confirmation from the rebate center on Jan. 11 that it was received and would be processed. 10 months later and I am still waiting. Worse, the rebate center customer care must have only one agent available as I have been on hold for 90 minutes (before getting hung up on) and have been waiting on the phone for another 70 minutes so far. Any suggestions on how to get the rebate I am due? I like my Fiber service but this is disappointing
ATTHelp

Community Support

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204.1K Messages

2 months ago

We can take a look at your account to see what happened with your rebate, mbafsuno1.

 

We'll send you a Direct Message. Look for the chat icon in the upper right corner of the page.

 

Aminah, AT&T Community Specialist

New Member

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3 Messages

2 months ago

Aminah,

I have not heard back from you and am not sure where and when I am supposed to go on to chat. Is there any other way to discuss this...phone, email, etc?

Getting frustrated, ready to terminate ATT Fiber and go back to Charter

Thank you

Greg

New Member

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3 Messages

2 months ago

Aminah,

At this point I am ready to cancel my ATT Fiber service and plan to do so on Sunday, Oct. 16th if I don't hear from you or someone in customer care. It is absurd that it should be so hard to get my $150 reward card for ordering your service.

Greg (Edited as per Commuity Guidelines)

(edited)

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