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Property Damage, Claim submitted to Sedgwick and no response
I put in a claim, months ago and it went to Sedgwick. I'm following all of their processes but they have since stopped returning my calls. everything always go to some voicemail. I'm jumping through hoops on something that should have been simple and taken care of immediately. My claim number is *****. The claims examiner is named Jasmine ***** and her phone number is *****. I've also contacted that Sedgwick at their customer service line...during business hours and got a recording that stated there was no one available, then the recorded states the business hours and I was well within that. I've submitted all the requested documentation; the statement, photos and the bill for the contractor that had to come and do the repairs. The most ridiculous thing about this is that I had to submit all of this via the US Postal service. its 2018 and a telecom company is asking to use mail to submit claims? Its clear this is a purposeful tactic to get people frustrated so they just drop their claims. I'm extremely frustrated. the number of times I have had to call someone regarding this is outrageous!
[edited for privacy-please do not post personal or unique information such as but not limited to full names, employee ID numbers, email addresses, phone numbers, account numbers, etc.]