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New Member

 • 

2 Messages

Tue, Jul 20, 2021 11:01 PM

Prepaid 100 GB No Internet

Last month I was able to use my 100 GB prepaid tablet plan with no difficulties. Now it's not working. 

Responses

ATTHelp

Community Support

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168.3K Messages

2 m ago

Hey there @tkzj let's work together to identify the concerns with your Prepaid 100 GB tablet plan. 

 

To better obtain a solution, we'll need to collect more information from you:

  • What's the make and model of the device you're using with this plan, to determine whether this could be a known device issue? (Also, this plan requires a compatible 5G device)
  • Have you confirmed that you've renewed your 100GB prepaid plan for your tablet? Be advised, the plan is good for 30 days upon payment of the applicable plan charge or until data allowance is depleted. 

Important information: If the data allotment is depleted prior to 30 days, a Data Add-On can be added for an additional cost and is available for 30 days. Add-Ons are available as long as your account balance is not expired. If you add a Data Add-On, the data in your Add-On will be used before any data remaining in your plan. It is recommended that you use most or all of the data in your plan before adding a Data Add-On. Any unused portion of the data included in your plan remains available until the 30th day of your plan.

 

Feel free to fill us in on this information, to further assist!

 

Lyn, AT&T Community Specialist

 

New Member

 • 

2 Messages

2 m ago

 Thanks Lyn, It's working now. It was a setting issue.

ATTHelp

Community Support

 • 

168.3K Messages

2 m ago

Were glad to hear that it's working for you now, @tkzj!

 

Feel free to reach back out to our community with any other concerns you may have, and we'd be glad to help! 

 

Thank you for all your time!

 

Lyn, AT&T Community Specialist

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