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dylan2418's profile

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1 Message

Monday, June 5th, 2023 12:57 PM

Predatory Sales and Practices

I was having issues with my current Cox internet and was frustrated with their service. I called ATT to see what plans they offered to switch Internet providers. The sales/customer support agent quoted me $55/month for 300Mbps speeds. That sounded great to me, I noticed on my order confirmation email that the plan was called Internet 25. I pointed that out to the agent since the number in the plan usually indicates the speed. He assured me that was just the name of the plan and the speeds he quoted were right. Fastforward to today, I have to call the disconnect hotline to get someone who knows what they're talking about (shout out to Evans from the GA office) turns out the first sales agent flat out lied to me about what I was getting. Luckily, I work in tech and knew how to ask the right questions to get to bottom of this. If this happened to me, I can only imagine how many less technically inclined people are paying for the wrong service or were straight up lied to when setting up service.

TL;DR - ATT sales/customer service lied to me about what plan I was getting, even after I asked about the plan that showed on my confirmation email. I had to go to the ATT website to find out I got enrolled into the slowest internet plan available when I was quoted the 300Mbps fiber plan (Fiber isn't even available in my area)

ACE - Professor

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5.7K Messages

1 year ago

Sad when using a computer is better than talking to a human...

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