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rgranados's profile

Contributor

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1 Message

Tuesday, December 10th, 2019 7:49 AM

Poor upload speed from upgraded 50mps internet plan.

Hello just upgraded my internet plan to the 50mps download speed and from what I'm reading my upload speed should at least be near 5 mps I am getting 0.75!!!. Here is the screenshot. I plan on streaming and was expecting at least 3mps upload speed but this is way to low. If anyone has any recommendations or if AT&T support can help me out here id greatly appreciate it.

 

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Community Support

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229.8K Messages

4 years ago

Hey, @rgranados!

 

Thanks for reaching out. We'd be glad to help improve your upload speeds.

 

Just to clarify, are you streaming from the internet to your device, or are you uploading video to the internet? If you haven't already, we'd recommend Rebooting your Gateway to see if that improves your upload speeds. You can also check out our article on Optimizing your Internet Speeds to see if your network is set up in a away that may be hindering your speeds.

 

Let us know if this helps!

 

Ramses, AT&T Community Specialist

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