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Monday, November 16th, 2020 5:04 AM

My Internet is constantly disconnecting

Does anyone else have an issue with the Wi-Fi constantly disconnecting from devices? I had the Internet 1000 plan and before that, I had Internet 300 and before that, I had Internet 100. I've had issues with my Wi-Fi disconnecting with each different plan. After getting Internet 1000, I used to get lower speeds than I did with Internet 300. I've had a technician come in to try and fix it but he only suggested I buy a Netgear router and while spending over $280 for a router helped, it didn't help by much because the modem still doesn't support speeds higher than 600 mpbs. It worked decent but recently, I've been experiencing my Wi-Fi disconnecting constantly on my phone and other devices. Does anyone know why? Any fixes?

Also, I was thinking of purchasing a modem that is compatible with AT&T and also allows me to use the 1 GBps to it's full potential but I can't find any. Does anyone know of a modem I could use? Anything that performs better than the modem+router combination equipment AT&T provided?

Community Support

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231.4K Messages

3 years ago

We are happy to help you Troubleshoot Your Internet Connection, @AlMiah.

 

You can fix many common internet issues by rebooting your Wi-Fi® gateway. Here’s how:

  1. Unplug the power cord from the back of your gateway or modem. If you have:
    • An internal battery backup, remove it.
  2. Wait 20 seconds.
  3. Put the internal battery back in, if applicable.
  4. Plug the power cord back in.
  5. Wait up to 10 minutes for the gateway or modem to reboot and your Broadband light to turn solid green.

Let us know if this is helpful, we are happy to provide further assistance.

 

Ariel, AT&T Community Specialist

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