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Saturday, March 21st, 2020 6:58 PM

My Bill is Incorrect and I'm Tired of AT&T

My bill is incorrect. I never wanted unlimited. I was told last time I asked to lower my bill that the only thing that could be done is an upgrade to unlimited at no extra cost. I have the transcripts to prove it. I am only 1 person, age 25, and I'm having to work from home now. Before I was only using about 80 GB of 1024 GB. I said I wanted the smallest and cheapest plan available. I don't understand how my bill could have changed this month and as soon as I can figure out how to get a different internet service provider in my area I will. I'm also being told I can't be connected to a specialist on the chat.

Community Support


221K Messages

4 years ago

Hi, @Krisi.


Thanks for your patience, we apologize for the delay in responding. We know when it comes to billing matters you need an answer quickly, so we recommend contacting us via chat or voice support for faster service. Just choose your product, and then scroll down to the chat live option for immediate support. We always want to help in forums, but there can be a delay and don't want you to have to wait! Please let us know if you have any other questions. 

Ariel, AT&T Community Specialist

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