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Mheencts's profile

1 Message

Monday, September 25th, 2023 2:40 PM

My autopay for prepaid

I want to end up my Auto pay so normally, you will pull my cash on 26 in every months but this month you pull it before the deadline for 1 day so i don’t want to pay in this month  and use at&t anymore because i have to come back home in another country so what should i do i want you to return my payment

Community Support


225.7K Messages

3 months ago

Hello! We understand your inconvenience, so let's get the help you need.


Please follow the steps below to cancel AutoPay for AT&T Prepaid:

  1. Sign in to your AT&T Prepaid account.
  2. Select Home, then Manage AutoPay.
  3. Select End AutoPay.
  4. Follow the prompts to confirm cancellation of your AutoPay.

    You can also refer to Manage AutoPay for AT&T Prepaid for more information.

    In addition, you can contact our Prepaid support team at 800-901-9878 for further assistance.

    Hope this information helps.

    Thank you for visiting AT&T Community Forums!

Kelly, AT&T Community Specialist.



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