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Mentor

 • 

46 Messages

Sun, Jan 15, 2017 12:57 AM

Modem purchase

It is 1/14/2016.

I have had only basic internet and phone at $59! incl the rental, fees and taxes.

I had to drop tv it must be a year ago to cut costs. 4 days ago I received a notice that my deal on phone was up meaning my bill would go up $20 a month. I had planned to drop it as I never use it. I live in a senior community and realized I had many options in an emergency. I hate calling them so I chatted. It took me an hour to get 2 different people to understand I wanted just internet at the lowest possible price. The best the third person I was passed to offered the great deal $53 for both. They could not accept that I wanted no phone. And I would have to go through this whole process March 1st to get the deal on my inet. And I have had it happen that there is no deal available and gotten stuck with a $125. bill... Ca-razz-see! 

I found the Att Home Solutions Dept and called. A very nice, knowledgeable, easy to understand man who found what I needed for $40 plus tax $30 if I had my own equipment within 30 days. Said the fee was raised to $10. And it was effective now with no phone and no hassle March 1st. Perfecto. He said I could search online to buy my modem and avoid rental some used, some not...just be sure it was uverse compatible. So I did that and I do not know what all the stuff means so I remembered the Forum. I started looking at the subject and it says other modems won't work or you will be charged lease anyway. 

Any suggestions? Mine is a Motorola jvt579. I found one that was on a top 5 list at $30

others $60, $69 on Amazon. He said it just needed to be uverse compatible.

Any help would be appreciated by this old lady.

Responses

ACE - Expert

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15.7K Messages

4 years ago

You CAN buy a modem but why bother if you're going to be charged the monthly lease fee anyway?

 

....and it's 1/14/2017.

I've reached that age where my brain went from "You probably shouldn't say that"

...to...

"What the heck, let's see what happens."

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*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Mentor

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46 Messages

4 years ago

I was told I would not have to pay the $7 fee, it is now $10 BTW.
JefferMC

ACE - Expert

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17.8K Messages

4 years ago

There are new customer promotions where they will issue a monthly credit in the same amount as the equipment fee.  But that's the only way a customer (who doesn't have a grandfathered-in situation where he is using a gateway that he purchased from AT&T prior to January 2015) doesn't pay for his equipment.

 

Award for Community Excellence 2020 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Mentor

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46 Messages

4 years ago

It may be that I brought it when I moved aug of 2015. I will call Home Solutions tomorrow. I am not feeling well and must do this tomorrow. Thank you.

Contributor

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2 Messages

4 years ago

Are you saying if my equipment is older than 2015, I can get At & T to update it for free?

 

I need to update modem it is been in my house over 3 years and does not support 18 internet plan. 

So I am trying to decide if I just go purchase a new one and if so what specs I need to make sure I have or see what At & T has to offer. 

 

ACE - Expert

 • 

15.7K Messages

4 years ago


@gstanaba wrote:

Are you saying if my equipment is older than 2015, I can get At & T to update it for free?

 

I need to update modem it is been in my house over 3 years and does not support 18 internet plan. 

So I am trying to decide if I just go purchase a new one and if so what specs I need to make sure I have or see what At & T has to offer. 

 


 

As stated, the is no option to purchase a modem.   As of Jan. 2015, all Uverse services require the use of AT&T equipment.

 

Call CS to get a new modem but just to be clear, it will carry a monthly lease fee.

I've reached that age where my brain went from "You probably shouldn't say that"

...to...

"What the heck, let's see what happens."

Award for Community Excellence 2020 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

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