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New Member

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14 Messages

Fri, Apr 17, 2020 5:20 PM

Merged Account Nightmare + Threatening Letter from AT&T's Debt Collector (3rd Party)

Why did you set this previous message to private, the public should know of your lack of effort and terrible service?

I used to have a uverse account, along with wireless and internet (which they outsource locally) with AT&T and decided to cancel the uverse account or DirectTV. It's been an absolute nightmare, not only was I on the phone with their "engineers" for a total of about 20 days, an hour to two hours each day, they still 6 months later haven't figured out how to properly merge my billing and account.

To make a long story short, I received a letter from Credence Resource Management, LLC. Obviously, a 3rd party debt collector. They are going after $92.20 from the previous uverse account. Meanwhile, the account merge engineers or billing specialists didn't bring over the amount to my merged account. Instead, they let it fester in some database. The amount was never sent to me in the form of any bill and it SURELY wasn't in my new "merged account" bill. Such an awful experience, honestly... ranging from speaking to the reps you have answering your phones in The Philippines to the individuals you have (sound like Central America) and Stateside. It's just bad service in general.

I was on the phone with five AT&T customer service reps (ohhh... only for around 3 hours), all them transferring me to a different department. Finally, I get to uverse and the guy tells me to call COG, in which I did and I chose 'Option 5' and get this... it gives me a number that State Farm now owns. HUH HUH HUH!?

Just awful... I am going top quit AT&T. Your overall service is just garbage.

BTW, you have 1,634 One-Star Reviews at Trust Pilot, which you don't even manage.

Here is the previous conversation that you never followed-up on: https://forums.att.com/conversations/att-internet-plans/merged-account-nightmare-threatening-letter-from-atts-debt-collector-3rd-party/5e95f064fd08354359ccbb1e

With this response and nothing else (I left my credentials, you haven't responded = 3 days ago):

Hey, @ajlst21.

To further assist you with your account specific concerns, please provide your account number, full name and best contact number.

Looking forward to working with you!

**For your security, this thread is now private. Only the original poster will be able to access and post on this thread.**

Ramses, AT&T Community Specialist

Constructive

Employee

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28.6K Messages

2年前

they made it private as there is no private messaging in the new forums and they were asking you to provide personal sensetive information. otherwise 1.7 million customers would have access to your personal info

New Member

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14 Messages

@Constructive Absolutely and I understand that, but Ramses has't got back to me for 3 days. Why ask for my credentials and then disappear...? That's OK, we can leave this one public and the other one private. I like that protocol, indeed.

(edited)

New Member

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14 Messages

Why would I get an automated message asking me to accept your reply as a solution? God, this is such awful customer service.

Constructive

Employee

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28.6K Messages

@ajlst21

Why would I get an automated message asking me to accept your reply as a solution?

wow thats a new feature ive never heard of that i have no idea why

-------------------INCLUDED IN EACH POST FOR CLARIFICATION______
While AT&T employees do look at forum posts from time to time, we are here to represent the forum with our experiences as customers and do not represent AT&T in any official capacity with our responses and do so on our own time unpaid and off the clock. As employees we are not rewarded nor compensated to participate in these forums This forum is comprised of regular customers to communicate with other customers to offer advice and share experiences same as any other user Although there is a small team of customer care specialists that monitor the forums the sheer volume of posts are simply too many posts for these agents to respond to each one of them.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

New Member

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14 Messages

"Hi ajlst21,

Good news! Someone has replied to your post. If it solves your problem, consider accepting it as a solution."

Constructive

Employee

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28.6K Messages

@ajlst21 weird although i dont post questions so i probably never get that email

-------------------INCLUDED IN EACH POST FOR CLARIFICATION______
While AT&T employees do look at forum posts from time to time, we are here to represent the forum with our experiences as customers and do not represent AT&T in any official capacity with our responses and do so on our own time unpaid and off the clock. As employees we are not rewarded nor compensated to participate in these forums This forum is comprised of regular customers to communicate with other customers to offer advice and share experiences same as any other user Although there is a small team of customer care specialists that monitor the forums the sheer volume of posts are simply too many posts for these agents to respond to each one of them.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

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