Merged Account Nightmare + Threatening Letter from AT&T's Debt Collector (3rd Party)
Why did you set this previous message to private, the public should know of your lack of effort and terrible service?
I used to have a uverse account, along with wireless and internet (which they outsource locally) with AT&T and decided to cancel the uverse account or DirectTV. It's been an absolute nightmare, not only was I on the phone with their "engineers" for a total of about 20 days, an hour to two hours each day, they still 6 months later haven't figured out how to properly merge my billing and account.
To make a long story short, I received a letter from Credence Resource Management, LLC. Obviously, a 3rd party debt collector. They are going after $92.20 from the previous uverse account. Meanwhile, the account merge engineers or billing specialists didn't bring over the amount to my merged account. Instead, they let it fester in some database. The amount was never sent to me in the form of any bill and it SURELY wasn't in my new "merged account" bill. Such an awful experience, honestly... ranging from speaking to the reps you have answering your phones in The Philippines to the individuals you have (sound like Central America) and Stateside. It's just bad service in general.
I was on the phone with five AT&T customer service reps (ohhh... only for around 3 hours), all them transferring me to a different department. Finally, I get to uverse and the guy tells me to call COG, in which I did and I chose 'Option 5' and get this... it gives me a number that State Farm now owns. HUH HUH HUH!?
Just awful... I am going top quit AT&T. Your overall service is just garbage.
BTW, you have 1,634 One-Star Reviews at Trust Pilot, which you don't even manage.
Here is the previous conversation that you never followed-up on: https://forums.att.com/conversations/att-internet-plans/merged-account-nightmare-threatening-letter-from-atts-debt-collector-3rd-party/5e95f064fd08354359ccbb1e
With this response and nothing else (I left my credentials, you haven't responded = 3 days ago):
To further assist you with your account specific concerns, please provide your account number, full name and best contact number.
Looking forward to working with you!
**For your security, this thread is now private. Only the original poster will be able to access and post on this thread.**
Ramses, AT&T Community Specialist