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New Member


1 Message

Friday, November 5th, 2021 3:06 AM


Locked credit accounts

I unlocked all my credit agency accounts (Experian, Equifax and TransUnion) yet when AT &T tries to check my credit, they are told they are locked. I double check each account with each agency and each clearly states it is unlocked. What's up?

I have wasted 2 evenings this week with this mess, hoping to set up internet.

Is there a delay in AT&T getting updated info?


Community Support


207.3K Messages

1 year ago

We are here to help point you in the right direction, .


We are sorry for the inconvenience this has caused, and we want to help.


In order for you to get the best help, you will either need to go to an AT&T store or call our support team at (800-288-2020). They will help you and get you in contact with our credit department.


If you have any other questions or concerns, feel free to reach back out.


Thank you for choosing AT&T.


Marc, AT&T Community Specialist

New Member


7 Messages

3 months ago

I am having a terrible time with AT&T. We signed up for seven phones in July they were set up wrong by a person at a big box store. We immediately returned and canceled. It is not November and I cannot open credit with AT&T my credit scores in the 780s. ATT tells me I’m only eligible for three phones with a significant down payment. Before I was eligible for 10 I don’t have a seven and I can’t seem to straighten it out anybody have any ideas. I’m passed from one person to another that doesn’t understand me or my problem they just want to go and run my credit (we’re on 10 credit checks now!!)and try to open account again and again and again I’ve talk to the credit bureau and have gotten a clean bill of health as far as my credit goes. 



ACE - Guru


9.5K Messages

3 months ago

I'm moving this thread to the Wireless forum.


ACE - Expert


62K Messages

3 months ago

@tonydi The original year old post was in the right forum. I am moving it back and closing the thread.

@ballmomof5 Please start your own thread in the wireless forum.  


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