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Wednesday, November 11th, 2020 7:02 PM

Internet Usage

My online bill says that I was billed for Sept 27 through Oct 26 but my paper bill says that I was billed from Aug 1 through Oct 31. Oh, and of course there was an overage so it looks like my bill will be skewed because I'm being hit with an overage in the middle of a cycle regardless because I got my "You have exceeded 150 GB this billing period" on November 2, and there is NO way I could have streamed 150 GB from October 26 OR October 31 to November 2 even if I went day AND night (which we do NOT!) because my service is so terrible.

And no, I am NOT calling DSL (again) because I haven't found anyone who could answer my questions after I sat on hold for a ridiculous amount of time or I was transferred to someone else to someone else until I finally gave up (the third time was the charm that day) or I was told to check my cycle at, but that doesn't help if my billing cycle is for one thing and I'm getting charged for another... And the FB people were not helpful because all they can tell me is call the DSL people who are not helpful AT ALL. (But have a nice day!)

It would be lovely if I could talk to someone who could straighten this mess out. I feel like I'm being ripped off for using a service that is tepid at best but soon to be gone because other options are coming so let's get our money while we can.

I'd love to talk to an actual person but if this was actually handled by email, I'd be ok with that too because there would be a paper trail for the future because it will be needed. I don't even have a doubt. :(


Community Support


229.5K Messages

3 years ago

We're here to help point you in the right direction!


We understand your frustration with the overage you have been impacted with. On the Forums, we are not able to assist with DSL billing concerns. To ensure you get the assistance you need as quickly as possible for your billing concern, we encourage you to contact our chat or voice support teams for assistance. Simply choose your product, and then scroll down to the bottom of the page for a chat live link.


Thank you for your patience, and for being a valued member of our AT&T Community.


Donovan, AT&T Community Specialist

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