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Yagerdestroyer's profile

1 Message

Tuesday, April 9th, 2024 4:42 AM

Internet Speeds Dropping At Same Time Every Night

I am a student who often stays up to finish homework, play games on my off days, or enjoy some television in the form of Youtube or Netflix. Sadly, I have come to the realization over the last few months that AT&T seems to be cutting me off in the later hours of the night. Specifically, 12-2:30 AM. It isn't a solid stop to the internet, however at times it disconnects and reconnects, or it simply drops down to 1.01 Mb per second download. Furthermore, my upload speed drops to .05 Mb per second at the same time. It doesn't fluctuate, and seemingly hits a wall at this speed like a governor for a vehicle, causing it to just.. Stop. Is anyone else having this problem? I don't understand why I would pay for the internet when I can't use it at all times (excluding maintenance and obvious accidents.)

ACE - Expert

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35.6K Messages

2 months ago

What kind of Internet service do you have, and which gateway?

Are you Wi-Fi connected or Ethernet?

Do you have online backups or other such things running on a schedule that would trigger "in the middle of the night?"

Community Support

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232.4K Messages

2 months ago

Hi @Yagerdestroyer! We completely understand your concern regarding internet speed, and would like to help. Let's get the assistance you require. 

 

Please let us know if you are connected through Wi-Fi or Ethernet.

 

In order to fix this, we'd recommend you to follow this below-mentioned basic troubleshooting steps:-

 

You can fix many common internet issues by restarting your modem, Wi-Fi® gateway or All-Fi Hub. Here’s how:

  1. Unplug the power cord from the back of your device. If you have:   
    • An internal battery backup, remove it.
    • DSL service, unplug your telephone cord from your modem or gateway.
  2. Wait 20 seconds.
  3. Put the internal battery back in, if applicable.
  4. Plug the power cord back in. If you have DSL service, reconnect the telephone cord.
  5. Wait up to 10 minutes for the gateway or hub to restart.

    Check the upload and download speeds of your connected devices or AT&T Wi-Fi gateway. Check the upload and download speeds of your connected devices or AT&T Wi-Fi gateway. 

If you have any other questions, please feel free to write back to us. We're here to help!

Thank you.
Tess, AT&T Community Specialist.

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