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janghokim's profile

Tutor

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3 Messages

Fri, Dec 28, 2018 8:46 AM

Internet speed down to 22 mbps after upgrade to internet 75

Today, I upgrade my service from Internet 25 to Internet 75.  An technician visit my home for install new line and replace my equipment.  After all his jobs done, the internet back online but, the speed dropped to 22/2 mbps.  My old Internet 25 speed was 30/4.5 it's about 30 % drop in downstream and whopping 55 % drop in upstream.

How can I fix the problem ?

Tutor

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3 Messages

4 years ago

Hi! Thanks for reply.

 

My gate way model is 210-700.

I connect my laptop to the gateway by CAT5 ethernet cable.

My broadband status are following.

 

Broadband Status
Broadband Connection SourceBroadband ConnectionBroadband Network TypeBroadband IPv4 AddressGateway IPv4 AddressMAC AddressPrimary DNSSecondary DNSPrimary DNS NameSecondary DNS Name MTUDSLAM Vendor ID
DSL
 
Up
Lightspeed
-------------------
-------------------
-------------------
68.94.156.8
68.94.157.8
 
 
1500
----------
DSL Status
  Line 1 Line 2Line StateDownstream Sync Rate (kbps)Upstream Sync Rate (kbps)Downstream Max Attainable Rate (kbps)Upstream Max Attainable Rate (kbps)ModulationData Path  Downstream Upstream Downstream UpstreamSN Margin (dB)Line Attenuation (dB)Output Power(dBm)Errored SecondsLoss of SignalLoss of FrameFEC ErrorsCRC Errors
UpUp
4780042227
1108810927
9459882837
2093421636
VDSL2VDSL2
InterleavedInterleaved
18.313.117.113.6
24.026.325.528.0
14.5-9.114.5-8.0
0000
0000
0000
03065
0000
Timed Statistics
  15 Min Cur Day Showtime Last Showtime Total
Errored Seconds (ES) Line 100000
Errored Seconds (ES) Line 200000
Severely Errored Seconds (SESL) Line 100000
Severely Errored Seconds (SESL) Line 200000
Unavailable Seconds (UASL) Line 10570057
Unavailable Seconds (UASL) Line 20570057
FEC Errors Line 100000
FEC Errors Line 200000
CRC Errors Line 100000
CRC Errors Line 200000
DSL Initialization Timeouts Line 100000
DSL Initialization Timeouts Line 200000
Aggregated Information
Bonded Downstream RateBonded Upstream Rate
90027
22015
 
Please let me know what's went wrong.
 
Thanks for advance.
Jang

Tutor

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3 Messages

4 years ago

I called AT&T customer service yesterday. 

AT&T dispatch a technician today to solve the problem.   

He checked all the lines through out my house and replace residential gateway.   No more speed problem, I got 80/23.  I'm happy camper now.

ATTDmitriyCM

Community Manager

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10.2K Messages

4 years ago

Thanks for the update @janghokim

 

Dmitriy

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