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Thu, Jun 29, 2017 8:57 PM

Internet Service upgrade - Horrible service from customer care team

I upgraded from Internet 24 to internet 25 while I was offered a promotional value online. I talked to couple of customer service team members and they gave me confirmation numbers and details confirming the order is completed with the discount. I got the details as below and said it will be applied shortly. after waiting for 24hours I called again and they have no clue or details regarding the confirmation I got. Talked to a loyalty team member who doesn't like her job i guess. showed least interest to hear out. I can give you confirmation regarding the offer i got as I have downloaded the details as pdf.

 

Not sure why there is a big disconnect with in att or better get executives who give actual confirmation number

 

Order Confirmation - 3356129236A

promotion confirmation number: CIT268680

 

Jobin

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