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2.5K Messages

Tue, Oct 24, 2017 1:29 PM

Internet Options - AT&T Fixed Wireless Internet

 

Rural_Internet.png Bringing The Internet To You!

 

Internet needs to be everywhere. AT&T is working on it with AT&T Fixed Wireless. It's a technology that uses the LTE network to bring internet to you. It is not available everywhere but we're working on it. Interested?

 

Check To See If You Can Get AT&T Fixed Wireless Internet 

  1. Check availability.
  2. Let us know if this will be for personal or business use.
  3. Enter your zip code or telephone # if you are an existing member.

 

What Is AT&T Fixed Wireless Internet 

AT&T Fixed Wireless Internet is a service that uses an outdoor antenna to provide a strong signal for internet connectivity. AT&T Fixed Wireless Internet is only available in select (typically rural) areas. AT&T Fixed Wireless Internet provides Internet download speeds of 10Mbps or over. Check out the cool video below for more information! 

 

Note: AT&T Fixed Wireless Internet is not available in all areas but is working to expand. The AT&T Community team does not know if or when certain areas will be expanded or if it will have AT&T Fixed Wireless Internet or other internet services.

 

NAT and Gaming

At this time, Fixed Wireless is not capable of adjusting the NAT. AT&T does have information if or when this will be supported. 

 

For more information like pricing, data questions, and technical specs, check out our AT&T Fixed Wireless Internet Homepage.

 

 

ChrisZ, AT&T Community Specialist 

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Need help with an account specific question?  Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

1 Attachment

Responses

Tutor

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2 Messages

2 years ago

To all those complaining about AT&T, give Hughes.net a try and you'll realize just how horrible an experience you can get. Here's a comparison of costs as of the date of this comment:

Hughes.net: 50g plan (highest available) $139.99/month or $99.99 with 24-month contract - $250 early termination fee

AT&T fixed wireless: 340 GB ($10 for each 50g over that) $70/month with no contract, $60/month with 12/month and $10 off if bunded with DirectTV. - $120 early termination (prorated at $10/mon for unpaid months).

Here's more info:

Hughes.net - OUT every time it rains or wind blows, customer service is deplorable, and don't believe them when they say an upgrade won't extend your contract - trust me, it will

AT&T - Fast 10mbps as LOWEST you'll experience but far more when rural and few in the area using it; stays on in most any weather because it locks onto a tower instead of satellite, small antenna instead of much larger dish.

 

For those fussing about availability while having a cell tower nearby, know that the towers for internet are different towers and it is taking time to get them installed everywhere. We just got it and I'm dancing happy dance and as soon as I can gather $250 cancellation fee, I'm telling hughes.net where they can stick theirs.

mdram4x4

ACE - Master

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9K Messages

2 years ago

it would be nice if there was a coverage map and rollout timeline


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jezraj

Teacher

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20 Messages

2 years ago

I've been a HughesNet subscriber for 4 years. I have received about 7 postcards from ATT advertising Fixed Wireless being available in my area. I have received 4 letters from ATT stating that I am eligible for fixed wireless. I have received 4 additional letters from ATT confirming that fixed wireless is available to me. 

When the fixed wireless installers finally arrived at my home, they said there is no way Fixed Wireless would ever be available where I live. 

At least with HughesNet, it is possible to get answers to questions about the service and the hardware.  All of my questions regarding ATT fixed wireless have gone unanswered. As horrid as HughesNet customer service is, it is still far better that ATT.

Tutor

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4 Messages

2 years ago

Yeah, right. I can't get any of these things in my neighborhood. I actually have AT&T Internet, and I've been considering upgrading, but the AT&T site cannot find my address. I've been told it's because my neighborhood has some kind of "matrix box" thing, and there are no more spaces left. I've also been told that's why my Internet is so slow, too.

 

So unless I go with a different ISP (and my options are already limited), I'm pretty much out of luck.

 

I do think a few in my neighborhood are going to fixed wireless (I see transceivers going up in houses in the neighborhood), but right now my wife doesn't want another dish on our roof.

Tutor

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4 Messages

2 years ago

Don't count on getting service just because they say you can.  It's a prayer, not a promise.  

 

Agree, its a scam for the CAF money (also called Universal Service Fee).  They were set up to install yesterday for my mother.  They said sorry, no signal.   Yet they will still get "credit" for covering the area.  She is not in a valley, she is not on a hill.  She is not on a fringe area.  I questioned if I could put receiver on an existing pole to get more height.  Sorry, no can do.  I am not sure that this program was ever intended to work over a large area.  It appears they put in no infrastructure other than adding some equipment to existing cell towers and hoping it worked.  Her cell tower was 2.1 miles away.   I asked if he had a GPS reading, he gave me a compass heading.  That's how they point.....  

 

Anyone know if they have ever considered better receiver/transmitters. 

 

They suggested she go with AT&T hotspot

 

(She actually did have DSL but it quit working some time ago and they would never fix as they said it worked great (just like Fixed Wireless still shows as working great in her area.)  

 

Gov.  Deal (GA) did made some nice comments about how important it was to bring broadband to rural Georgia when this "service" was rolled out in Georgia in the fall of 2017..  He talked about how much money AT&T had spent (ratepayer service tax money I believe).  Now that the money has been taken, don't expect any upgrades.

jezraj

Teacher

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20 Messages

2 years ago

@WEJ999 "Anyone know if they have ever considered better receiver/transmitters. "

that would involve an investment in research and development, as well as an investment in infrastructure. Investing money in order to improve service is not something that AT&T is known for. Typically AT&T invests the least amount possible in order to maximize their profits; but you probably know this already. 

Tutor

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4 Messages

2 years ago

 

My communications with AT&T since January 2018

 

I’m still waiting on an answer for why I can’t get WIFI in Newburg, AL Junior Vinson

 

My network contact was out last week. I’ll follow up tomorrow morning. My apologies.

 

Dave, I’m still waiting on an answer for why I can’t get WIFI in Newburg, AL 

 

 

The ribbon cutting article in the newspaper said WiFi was available but AT&T customer service says it’s not.  

 

I followed up with my contact this morning and will let you know when I hear back from him. Thanks

 

Still haven’t forgotten you.  I believe the issue with your not qualifying has to do with rules related to the Federal Communications Commission’s criteria for subsidizing these hard-to-serve areas with broadband.  I am clarifying and should be back in touch this week.

Just answer one question: Is the WiFi service available to anyone within the 3 to 5 miles of the Newburg tower as the newspaper article stated?

If they live within the FCC-designated census tracts and there are no technical barriers - yes. 

I want to see the FCC designated census tracts.

 

Mr. Vinson - still haven’t forgotten you.  Our network planners have been tied up on other projects and they will get back with me after they’ve done a deep dive into your address and the databases. 

 

You the one who setup the ribbon cutting?

Can you come to the task force meeting Jan 16 2018 @ 5:30PM xxxxxxx in Russellville?

 

I did set up the ribbon cutting.

I have a conflict for the task force meeting Mr. Vinson - can you give me a call when convenient at  (xxx)-xxx-xxxx? 

Thanks

 

Mr. Vinson - just following up. Please call me when convenient. Thanks - xxxxxxxxxx, AT&T I called xxxxxxxxx at AT&T Corporate Communications and asked her why I was not eligible for AT&T’s Fixed Wireless Internet and she referred me to you. So, I ask you, why am I not eligible for Fixed Wireless Internet?

 

Mr. Vinson - we're continuing to review your situation and will let you know when we have something definitive.

 

Dave, Can you get me a copy of the Census Block AT&T used to get government funding for the Fixed Wireless Internet in Newburg, Alabama?

After some research on the computer I now know I live in Census Block 1075 within Census tract 9733 within Franklin County Alabama. If I find out Census Tract 9733 and Census Block 1075 were used by AT&T to get government funding to provide Fixed Wireless Internet, you and AT&T will have a lot of explaining to do.

Please email the reason I can't get Fixed Wireless Internet to:

xxxxxxx@xxxxxxxxxx

 

Dave,

The last text message I received from you was on Jan.31,2018 that said, “Mr. Vinson - we're continuing to review your situation and will let you know when we have something definitive”. The last conversation we had you told me I didn’t live in a FCC designated Census Block that would allow me to subscribe to Fixed Wireless Internet. I have not moved and I live at the same address as I did in January but now I AT&T is telling me Fixed Wireless Internet is available at my address. Can you find out for me why?

Regards,

xxxxxxxxxxxxx

 

I will check and let you know what I find out.

I have not forgotten you. My contact was out all last week and i have followed up with her Mr. Vinson - please order the Fixed Wireless Internet service and set up an installation date.  I’m told that your address now qualifies, however the installer will need to conduct on-site tests to determine whether we can get you a sufficient signal.  Thank you

 

Dave,

That does not answer my question.

xxxxxxxx

 

What is your question?

 

I was told for 12 months I didn’t live in the census block that would qualify me. I haven’t moved nor has the census block changed. So, WHAT HAS CHANGED that now makes my address qualified?

 

I’ll check in the morning and let you know.

Tutor

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4 Messages

2 years ago

Interestingly, since I had constantly cancelled non-working DSL for the promise of fixed wireless (which they then could not deliver), I called to make sure the DSL was cancelled.  I asked if any chance of Uverse and if it would be over a different line than DSL.  They said sure, you can get Uverse. 1) why not tell me when I called to cancel DSL?  2) why not tell me when the tech said Fixed Wireless would not work and recommended "hot spot" from same tower as Fixed Wireless.

 

 I think AT&T really does not have a good handle on what is offered. If I try to check on the availability of UVerse for that address, it shoots me to Fixed WIreless as the  option, an option that they cannot provide.  

 

Who knows if they can actually deliver Uverse (the house is a mile from the "city" limits - thus the reason it overlaps in some coverage.  Cable is available but poor and satellite is so much better.  It's not all AT&T's fault as I understand local officials have kept cable from providing high speed internet, thus giving entire market to AT&T.  Small communities that still have a local exchange carrier that may also offer other services have done much better in many cases than those serviced the big ones where no one connected with the utility, phone or cable is actually local and having to use the service they provide.

Tutor

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4 Messages

2 years ago

Why is it that my neighbor right across the street from me can get fixed wireless internet, but i cant? Everytime i call they say they are going to fix it. This is a joke.

CAF_II

Mentor

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35 Messages

2 years ago

AT&T made a deal with the FCC to only service X amount of people in a given
time period with 2.5 Billion dollars of tax incentives. Do you have access
to any form of broadband? Even legacy DSL?...

Tutor

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4 Messages

2 years ago

No i do not fixed wireless is my only option besides of course a hotspot

CAF_II

Mentor

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35 Messages

2 years ago

R U in an area that AT&T is the incumbent (one who owns all land based
communications)

Tutor

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4 Messages

2 years ago

Yes pretty much and verizon but they dont have a plan like this fixed wireless internet

Tutor

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4 Messages

2 years ago

I wanted to add to my post above that after having DSL that no longer worked, being promised fixed wireless at could not get a tower, and then finding that Uverse was actually available (does not show if you try to check but does if you ask), they did install Uverse at my mothers Monday.  (It's actually a better product and less expensive than other options )  I have not had a chance to check quality but installer was very nice and knowledgeable, left his contact information and said he will make sure it's good if we have problems. They did run another line and are burying it soon.  AT&T people have been good - not rushed, not trying to get off line, willing to check options (if you know what to ask)...  The product and systems still have issues - hard to tell what was offered (even for their people) and some does not work (DSL and fixed wireless). But it does appear that she/we are lucky to be able to get something.   

Tutor

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6 Messages

2 years ago

How do I get it ordered without being cancelled and actually getting a tech to come and install it?

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