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New Member


1 Message

Sat, Jan 25, 2020 2:29 AM

Internet crashes every 5 minutes.

Apple TV and Xbox are both hard wired but internet cuts out about every 5 minutes Whether it’s netflix on Apple TV, games on Xbox, AirPlay from my phone. tried resetting everything, tried connecting to wifi. Extremely frustrating. When I ren diagnostics it’s acts like nothing is wrong, 0 packet loss, good speeds. At this point just thinking about switching providers. Can anyone help?


Brand User



108.7K Messages

a month ago

We're happy to see what we can do to help, @Kfranklina!


So that we can start looking for the best solution to your connection loss, can you give us a few more details?


When did the connection loss begin?

Has a technician already come out and if so, what did they say?

Have you tried any additional troubleshooting options like the one listed in our Internet Quick Fixes article? 


The more information we have, the better we can assist.

We look forward to your response!


Aminah, AT&T Community Specialist

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.