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Tutor
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12 Messages
Wednesday, January 13th, 2021 4:20 PM
Intermittent internet
Internet intermittent going offline but comes back online about 5minutes
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Updated
3 years ago
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ATTHelp
Community Support
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230.7K Messages
3 years ago
We are happy to help you Troubleshoot your AT&T Internet, @freemaku.
We suggest that you use our Smart Home Manager app. This allows you to check your network performance by measuring the speed AT&T is currently delivering to your Wi-Fi gateway.
Let us know if these options are helpful to you. We are here to provide any further assistance.
Ariel, AT&T Community Specialist
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freemaku
New Member
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14 Messages
3 years ago
Thanks, but that reply has absolutely nothing to do with my post. This isn't my post so I don't know why I'm included.
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ATTHelp
Community Support
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230.7K Messages
3 years ago
We can help, @freemaku.
Try refreshing your equipment online, this may allow you to register a new device. You should also be prompted to delete existing devices in order to add a new one during the set up. Let us know if this online method works for you. Thank you.
Ariel, AT&T Community Specialist
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freemaku
New Member
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14 Messages
3 years ago
Thanks. Tried refreshing (and woke there could see the 5 devices currently register to my dvr, including the old ones in trying to delete). After I refresh I went back to the phone I'm trying to register with my DVR. Again got a prompt that I have too many devices and I need to delete one before I can register my new 1. I select 1 to delete it then tries for a long time in the goes back to an error message that says "we cannot connect to your dvr. Please try again (100).
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ATTHelp
Community Support
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230.7K Messages
3 years ago
Hi @freemaku, we are delighted to help.
If refreshing didn’t fix the problem, try restarting your receiver by pressing the red reset button. Learn more about restarting your DIRECTV receiver.
Let us know if this helps.
If you have any additional concerns, please feel free to reach out to us.
Thank you for contacting us on AT&T Community Forums!
Lafayette, AT&T Community Specialist
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freemaku
New Member
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14 Messages
3 years ago
I’ve already done the reset option. That doesn’t work.
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ATTHelp
Community Support
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230.7K Messages
3 years ago
@freemaku, Let try to get to more detail for your concern.
To register, make sure your mobile device is connected to the same Wi-Fi network as your receiver and:
Tip: If you have trouble registering your device, confirm access to external devices on your receiver.
Let us know if this helps.
Feel free to reach out to us.
Thank you for Patience and contacting us on AT&T Community Forums!
Lafayette, AT&T Community Specialist
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freemaku
New Member
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14 Messages
3 years ago
I appreciate that you're trying to help, and I'm sure you have plenty of folks that don't do a lot of trials on their own.
Everything you're recommending I've tried. I need help beyond what someone can figure out on their own.
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ATTHelp
Community Support
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230.7K Messages
3 years ago
@freemaku, we would like to troubleshoot more on your concerns.
Please start a new thread so we can commutate in a private thread to continue.
Thank you for your patience.
Lafayette, AT&T Community Specialist
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