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bobbijorogers1's profile

1 Message

Wednesday, November 8th, 2023 9:38 PM

I need to recertify for my internet

I gotten a letter in the mail telling me to recertify for my internet service and some reason I cant find the app. Please help

3 Messages

2 months ago

@bobbijorogers1 

I gotten a letter in the mail telling me to recertify for my internet service and some reason I cant find the app. Please help

I also get the same issue. Did you find the solution?

Community Support

 • 

229.9K Messages

2 months ago

Hey @kylepolen, we’re here to walk through the right path.

 

There are two ways customers can keep receiving low-cost internet service with Access from AT&T:

  1. Customers can get free internet (up to 100M) with Access from AT&T and the Affordable Connectivity Program (ACP).
    • Customers can visit http://sm.att.com/5c561abc to learn more about the program.
    • Also, customers can check if they qualify for the ACP at http://sm.att.com/40b69ed5
    • If approved for the ACP, they’re automatically approved for Access from AT&T when applying the ACP benefit to their Access from AT&T plan.
  2. Customers can complete and submit the Access from AT&T recertification application at http://sm.att.com/d0c3cd90.
    • The process is similar to the initial Access from AT&T application process and requires supporting documentation be provided.

 

For customers who no longer qualify for the Access from AT&T program or who fail to re-certify, their Access from AT&T discount is removed on the bill cycle date after their recertification deadline. 

If you’re approved for the federal Affordable Connectivity Program (ACP), you’re automatically approved for Access from AT&T when applying your ACP benefit.

If you need additional details, please contact our dedicated Access from AT&T Program Center:

  •          English: 855.220.5211.
  •          Spanish: 855.220.5225.

Please let us know if this helps.

Thank you for reaching out on community and forums!

Bruce, AT&T Community Specialist

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