I feel that myself and others at my apartment complex are being completely slighted by ATT.
To whom it may concern,
After several months of living at my current residence and having ATT Internet, I feel as though myself and others are being taken advantage of by ATT. Our apartment complex has a contract with ATT, which prevents us from shopping around for different internet service providers, of which my area has 3-4 others. The other providers offer extremely competitive rates for internet, one being four times faster (100Mbps) than our current service (25Mbps.)
Why would ATT do this might you ask? Zero incentive. ATT has a contract with our apartment. If the residents here want internet service, they MUST use ATT. Why should ATT offer faster service? They can offer low speeds for whatever exorbitant price they want and we are forced to buy it or live without Internet in a world where it has become a staple of everyday life.
They claim that "the current technology doesn't support higher speeds" and "maybe you're really far from the node" but if that is the case, they need to update the technology considering they made 29.45 billion dollars in 2017. I think that is more than enough money for a few quality-of-life updates, especially for the customers who are forced to use their product.