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hollykumi's profile

Tutor

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4 Messages

Wednesday, August 28th, 2019 12:26 AM

I cannot access non HTTPS pages on my ATT Nighthawk Hotspot Router => I am getting a weird redirect

I cannot access non HTTPS pages on my ATT Nighthawk Hotspot Router => I am getting a weird redirect error every time.

 

http://redirect.ac.sl.attcompute.com/cgi-bin/redirect.cgi?msg=2

 

This error is very consistent for all older HTTP (unsecured) pages that I try to access.

 

Thanks so much for the help !!!   Peter

Community Support

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231.3K Messages

5 years ago

Hi @hollykumi,

 

Thanks for reaching out! Allow us to assist.

 

How long have you been experiencing this issue with your hotspot? Have you made any changes to it recently, like a software update? 

 

You can also use our Device Support page for troubleshooting purposes. Sign in to personalize your experience. You'll want to navigate to the Troubleshooting section, and focus on resetting your device to see if this helps.

 

We look forward to your response!

 

Collin, AT&T Community Specialist

 

Tutor

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4 Messages

5 years ago

Hi Colin, thanks for the response. Much appreciated!! No changes to the
device, I did not that I have the latest firmware. This symptom has been
happening since I go the device nine weeks ago. I am using a prepaid data
plan, which I have refreshed twice.

I have studied carefully that the error message only happens when trying to
get to a non HTTPS page, that is to say an older HTTP page that has not yet
been upgraded.

It goes to this redirect URL:

http://redirect.ac.sl.attcompute.com/cgi-bin/redirect.cgi?msg=2

And returns this message on the redirect page:

AT&T Free Msg: It looks like you want to use data but have none available.
You may need to add a data package, refill to use pay-per-use data or
change to a plan that supports data. To check your plan and manage your
account, start at att.com/myprepaid. If you just made a payment for your
monthly plan with data, power your device off and back on, then try again.

Which on the surface doesn't make any sense, except that it only happens
when asking to see an older HTTP page.

Thank you so much for your diagnosis!!


Tutor

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4 Messages

5 years ago

The support page although well organized, did no solve my problem.

 

Community Support

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231.3K Messages

5 years ago

 
Which Nighthawk device do you have: the MR5000 or the MR1100? Have you tried resetting the device?
 
Darais, AT&T Community Specialist

Tutor

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4 Messages

5 years ago

Hi Darias, Thanks so much for assisting.  Yes I have a model MR1100.  And after reset described below, unfortunately hard reset did not solve my inability to get to any older HTTP webpages.

 

I just opened the back at your suggestion, and reset the device with the reset button.  I then went to attwifimanager, and it asked me to reset my password which I did.  Everything woke back up fine, and my four devices reconnected to the Nighthawk.  The device status shows that it has goot signal from the cell tower. And confirmed connected to ATT, on attwifimanager, and a very slow speedtest.com

 

But for several hours, could not get any webpages to load at all.  And went back to studying the settings.  I found something suspicious, under advanced.  Screenshot below. 

 

VPN Passthrough, UPnP, DLNA ==> were all checked at enabled.  I unchecked all of them.  Hit apply.  When the router came back up.  I could get to any HTTPS webpage super fast.

 

-------------------------------------------------

 

But unfortunately this did not solve my inability to get to any older HTTP webpages.

 

 

 

 

 

 

Screen Shot 2019-09-07 at 10.58.51 PM.jpg

 

 

1 Attachment

Community Support

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231.3K Messages

5 years ago

Hello @hollykumi

Thanks for the update. Lets continue the conversation in private. Please reply to the PM we're sending. Its located in your Forums inbox, okay?


Kenneth, AT&T Community Specialist

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