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1 Message

Wed, May 29, 2019 3:12 AM

How do I cancel the Internet?

My phone is broken and doesn't work anymore.

I've already bought my new phone, so I want to stop paying old phone.

Where and how can I cancel the contract?


Accepted Solution

Official Solution

Brand User



107.5K Messages

8 months ago

Hi @karin1358,


Thanks for reaching out to us. Please visit our support page to learn how to cancel or remove a line on your account. The page lists prerequisites you should know before proceeding with this. Follow the steps, and let us know if you run into any issues during this process. Thank you!


Collin, AT&T Community Specialist

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.