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BigEd7575's profile

New Member

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2 Messages

Wed, Aug 3, 2022 2:18 AM

HBO Max

I've been unable to login to HBO Max after consolidating my logins.  I cancelled my DirecTV service which had HBO Max, but I still have Internet 1000 which includes HBO Max as well.  When I login it says my subscription has expired.  I've followed all of the troubleshooting options I've seen on this page including logging out of all devices, uninstalling and reinstalling apps, and I still cannot access HBO Max.

ATTHelp

Community Support

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200.6K Messages

2 m مضت

We're here to help with your HBO Max login, @BigEd7575.

 

We recommend the following:

  1. Sign into your AT&T account and set up HBO Max again when prompted, look for 'Activate HBO Max' tile, to activate HBO Max before signing in.  
  2. Reset your AT&T Password and ensure that you log into HBO Max using the correct user ID and password.
  3. Sign into HBO Max using the web browser, clear your cookies & cache and try switching browsers to reset your online access.

Let us know if this helps or if you need further assistance.

 

Elmi, AT&T Community Specialist 

Moderator

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1.2K Messages

2 m مضت

Hello Community,

This issue is usually caused when a customer has multiple products with AT&T that were getting HBO included, and one went away.  For example, if you had wireless and DirecTV, you may have had HBO Max included with both of them.  However, you may have lost that bonus for one or the other product based on your plan or promotion expiring.  This can cause confusion in the system.

To resolve, please log out of all of your devices that use HBO Max. 

  • Go to your HBO Max Account by clicking on your username (on laptop/PC) or settings (on phone).
  • Choose "Manage Devices"
  • Choose  "Sign All Devices Out"   

Once all HBO Max enabled devices are logged out, then try logging in with only the product you currently get HBO Max included with.  If you have DirecTV with HBO Max, use your DirecTV login.  If you get HBO Max with our unlimited wireless plan, use your AT&T login.

You can also find a complete list of steps to troubleshoot this error on our HBO Max Help page.

If after doing this, you still have the issue, please ask a new question and we'll assist as soon as possible.

Thanks

The AT&T Community Team

alsimon1

New Member

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12 Messages

1 دقيقة مضت

I am having the same issue. Have your received a resolution?

New Member

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2 Messages

1 دقيقة مضت

I have not. I’ve done all the troubleshooting suggested multiple times. I’ve spent about 4 hours on with techs on 3 separate occasions. It apparently had been escalated and someone would reach out to me in a couple days. That was 10 days ago. I’ve been without HBO Max for over a month now even.  Very frustrating 

alsimon1

New Member

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12 Messages

1 دقيقة مضت

I hear you same here!!.. It is like ATT can not figure out what is wrong...  I receive the  same answer, advance support is working to resolve it, however nothing gets done. I wish ATT upper management can read our frustration and do something about it

tonydi

ACE - Guru

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7.5K Messages

1 دقيقة مضت

Fill out the form HERE.

 

Ignore the stated purpose on the form.  This will be responded to within 24 hrs by someone from the Executive Care team at AT&T and they may be able to get things done.  Once you submit, make sure you're ready to get a call from a number that isn't familiar.  If you miss it your chances of calling back and getting a successful result goes down.

 

New Member

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1 Message

1 دقيقة مضت

AT&T and HBO parted ways in June which effectively cancelled subscriptions to the service. It looks like they are methodically removing customers since there is no "contract" between the two. I had my internet "accidentally" cancelled. I say "acedentally" because they don't know who ordered it or why. I did receive a call the previous day informing me of the cancellation order. After a call and bouncing to an U-verse help line, I was assured the order was stopped. Of course waking up the next day there was no service and a quick look showed the service was indeed cancelled. A phone call to customer service and internet was restored in a short amount of time. The cancellation of service also kicked me out of the complimentary HBOmax subscription. I believe the cancellation was intentional and don't j would think the HBOmax subscription will be reinstated.

New Member

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5 Messages

24 d مضت

I CONSTANTLY have the same problem over and over, I cannot log in to HBO MAX  on a computer using my AT&T credentials. 

I have verified that my AT&T account DOES have HBO MAX. 

I can log in to HBO MAX with those same credentials on Apple TV.

I can log in to HBO MAX with those same credentials on Amazon Fire.

I have cleared my cache. 

I have tried 2 macbooks and two PCs.

I have used different web browsers, including Google Chrome and Safari.

If I log in to my AT&T account on the computer before trying to log into HBO MAX, then the login attempt logs me out of AT&T.

When I try to log into HBO MAX using "Log in with service provider" it loops me back to AT&T, where I log in, then it loops me back to HBO MAX, where I am NOT logged in, but asked to create an account.

I have spent HOURS working with AT&T customer support.

AT&T blames HBO MAX

I have spent HOURS working with HBO Max.

HBO MAX blames AT&T.

UNBELIEVABLY frustrating. 

THOUSANDS of AT&T customers have this exact same problem. 

AT&T has done NOTHING to solve it. 

HBO has done NOTHING to solve it. 

It is borderline fraud. 

AT&T advertises "free" HBO MAX benefits, while they KNOW it does not work for many of their customers. 

Instead of fixing it, AT&T just advertises it more.

New Member

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1 Message

16 d مضت

I agree with the comment stating they are trying to remove customers off the HBO contract. I was promptly offered an “upgrade” to my wireless plan on my last visit to an AT&T. I foolishly agreed and now I’m booted off the HBO Max subscription.  

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