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k4krishna's profile



1 Message

Wednesday, April 11th, 2018 7:24 PM

Hard Credit Inquiry on Credit Report

In  the month Jan 2108, I have plans for moving to a new apartment and I have given my details to the apartment leasing office.

And one fine day I got a call from at&t before the move in date saying at&t can provide internet and cable packages for a reasonable price.

I have given my details on the phone and asked the team member to send the various plans they are offering so that I can choose a plan.


Few days later, I got a call from at&t saying that we are ready to install the required things in your apartment. I said I am not moving to the new apartment. Please cancel your installation steps.


The sad part here is at&t ran a hard inquiry on my credit report on the day they have contacted me. How can a respectful company like at&t can do like this to the people. Moreover to the old customers of  Universe and the funny part here is I am still using at & t mobile services. 



Community Support


232.3K Messages

6 years ago

Hey there @k4krishna,

Thank you for reaching out and posting this in our Community Forums. I am more than happy to look into the situation and see what can be done to resolve it.

Please keep an eye on your Forum’s Inbox. I will be sending a message, so I can step in and provide all the assistance I can.

Thank you in advance. You will hear from me shortly.

Isaac, AT&T Community Specialist

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