Gift Card Scam Alert!!
I signed up for AT&T internet service in July 2023 and was eligible for $250 in rewards. The rewards were a major factor in my decision to go with AT&T over Xfinity. I followed the instructions to claim the rewards in Target gift cards (3 cards - $50, $150, $50) that were supposed to be mailed to me. It's been 3 1/2 months now, and I have still not received the gift cards that were supposedly issued. I called AT&T four times to inquire about the reward cards, each time spending over an hour on the phone. No one really seemed to know what to do to help and I would be bounced between different departments. This was especially frustrating because the new person would have no idea what I was calling about and I'd have to explain the whole situation all over again.
During my most recent call, I was told that they cannot issue the cards again and they cannot credit my account because I was issued reward cards. I never received the rewards - sounds like a scam to me!
The rewards played a big part in my decision to select AT&T, without them, I am considering making a different choice.