Ask a question
Fri, Jan 17, 2020 9:01 PM
How can I get a FAN PIN? I did not receive an email with it and can not pay our bill
4 weeks ago
You can setup a FAN PIN through our automated system. Please call 611 from your wireless device. Please advise the automated system that you want to make a payment (even though you are not making a payment). The automated system will then ask you for the temp PIN, since this is not known it will ask you to press 1 to send you one via text. Once you receive it via text the automated system will ask you to press 1 again to enter the temp PIN you just received via text. Once the temp PIN is entered it is going to ask you to create 5-6 digit PIN. Once it is confirmed via the automated system you can hang up. Please let me know if that works.