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New Member

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1 Message

Fri, Jan 17, 2020 9:01 PM

FAN PIN

How can I get a FAN PIN? I did not receive an email with it and can not pay our bill

Responses

Brand User
ATTHelp

Administrator

 • 

108.4K Messages

4 weeks ago

Hello mmwlbm,

 

You can setup a FAN PIN through our automated system.  Please call 611 from your wireless device.  Please advise the automated system that you want to make a payment (even though you are not making a payment).     The automated system will then ask you for the temp PIN, since this is not known it will ask you to press 1 to send you one via text.   Once you receive it via text the automated system will ask you to press 1 again to enter the temp PIN you just received via text.   Once the temp PIN is entered it is going to ask you to create 5-6 digit PIN.  Once it is confirmed via the automated system you can hang up.   Please let me know if that works.  

 

Thank you

Kathy

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