Every Customer Deserves Honesty
I was told over the phone and via email that my total DSL bill will be $41 a month for 12 months. When I got my first bill it was $51. It took me 19 phone calls to ATT, finally speaking with Kameron, to get my bill credited and adjusted back to the $41 per month. Then, this month again back to $51. I sent a reply email to Kameron asking him to rectify the situation and he had not done so in due time. I called again. The first representative, Richard in North Carolina argued with me telling me ATT does not have many DSL customers and finally put me through to retention. I spoke to Melissa in retention and she told me I do have the $41 per month promotion but I went over my data and that this information could be found on my bill. I explained to Melissa that no one told me about any additional charges that might occur. Melissa said she did not hear what was told to me about the promotion. Liars, liars, liars. I believe it is company policy to say whatever is necessary to close a deal and then it is the customer who has to fight an uphill battle to simply get what was verbally agreed upon by ATT representatives. What can be done if a company says one thing and then consistently bills for another?