Contributor
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3 Messages
Every Customer Deserves Honesty
I was told over the phone and via email that my total DSL bill will be $41 a month for 12 months. When I got my first bill it was $51. It took me 19 phone calls to ATT, finally speaking with Kameron, to get my bill credited and adjusted back to the $41 per month. Then, this month again back to $51. I sent a reply email to Kameron asking him to rectify the situation and he had not done so in due time. I called again. The first representative, Richard in North Carolina argued with me telling me ATT does not have many DSL customers and finally put me through to retention. I spoke to Melissa in retention and she told me I do have the $41 per month promotion but I went over my data and that this information could be found on my bill. I explained to Melissa that no one told me about any additional charges that might occur. Melissa said she did not hear what was told to me about the promotion. Liars, liars, liars. I believe it is company policy to say whatever is necessary to close a deal and then it is the customer who has to fight an uphill battle to simply get what was verbally agreed upon by ATT representatives. What can be done if a company says one thing and then consistently bills for another?
Bestone1
Contributor
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3 Messages
4 years ago
Thank you for your reply but I was never offered the terms of service; I trusted the ATT representative at their spoken and written word. I asked If there was anything else I needed to know and there was no explanation of the terms of service or a necessity on my part to read the fine print. After being asked if there is anything else I need to know, is it the responsibility of the ATT representative to then inform me of such?
I am not interested in arguing once again with an ATT employee. I would just like a $10 credit and my bill to be a flat $41 a month that was agreed upon with the ATT representative.
Repeating the necessary information after the fact is not a solution. If it was I would I would not have reached out to this forum.
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skeeterintexas
ACE - Expert
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26.7K Messages
4 years ago
Your choices are:
Cancel, pay the ETF & move on OR
Pay the $10 each month if and when you go over the limit OR
Pay $30 a month for unlimited data OR
Add a TV plan (Uverse or DirecTV) which provides FREE unlimited internet access
The same Terms of Service apply to all customers. You might get a sympathetic CS agent the first time but don't assume that you will each and every time after that. Caveat emptor.
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sandblaster
ACE - Expert
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64.6K Messages
4 years ago
First off, this is a customer to customer forum, not customer support. You aren’t going to get a credit here. Regardless of whether they told you about the data cap or not, your plan has one and you will be charged if you exceed the cap. Your choices are what @skeeterintexas outlined above. They are not going to remove the data cap. You may be able to get out of your contract without paying the ETF since they did not provide the terms of service but it will probably take an FCC or BBB complaint for that.
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