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1 Message

Wednesday, July 7th, 2021 4:42 AM


We have been with at&t for 21 years, we have been and are still currently stuck on the d.s.l. network... the neighbors across the road can have fiber, but we're told that it doesn't reach us. i'm seriously wondering if they are just trying to push us way and not be a customer with them or anything anymore but it is seriously offensive that we have called 10000 times about the same problem again and again and they send someone and they tend to tell us they are trying to remove dsl from their internet choices but will not offer or give us anything.  there are points in time where im running my gaming system off my cell phone's hotspot that i have with at&t and it shall stream better the our wifi will, while i only have 1 BAR OF SERVICE. could someone please i beg of you please help....

Former Employee


22.4K Messages

3 years ago

Have you considered moving across the street?

ATT started the year (2021) with over 15 million fiber addresses being available with slightly over 5 million fiber accounts.... this means there were 10 million addresses with fiber not being used.

Additionally ATT is adding another 7 million fiber addresses during the 2021-2022 buildout bringing the total to 22+ million at start of 2023 and likely about 7+ million fiber subscribers by then (adding 1 million fiber accounts per year) leaving 15 million fiber addresses available. 

The quickest and easiest way is to move to where the service is available. 25% of those fiber addresses are located in apartment, condo complexes meaning 75% are in local neighborhoods... however with over 60 million hardwire addresses in 90+ markets over 21 states, not all addresses will receive direct fiber (FTTP) services. 

It is my hope if the company continues at similar pace 50% of addresses or 30+ million will have FTTP by start of 2026, which will complete a 10 year fiber build out (2016 to end of 2025). If true, means 50% will have the service and 50% will not have the service. 

Cellular hotspots on 5G or 5G+ where available or satellite internet or local cable will be the options for those without direct fiber connection, same as it is today.

15 million provided from 2016 to end 2020, another 15 million from 2021 to end 2025. 

Expect most of the FTTP addresses will be from new construction developments and FTTN addresses where internet 100, 75, 50 and 25 are currently available. There will be some upgrades to ADSL2+ accounts but not at the same percentages as the FTTN upgrades. 

Just my thoughts...


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