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Danny.king's profile

Contributor

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2 Messages

Sat, Oct 7, 2017 6:25 PM

DSL plans in my area went from 5mpbs to 1.5 mpbs what gives?

I've had DSL for about 10 years and it's always been 5 down, 1 up. But recently AT&T has changed the ONLY available internet package to 1.5mpbs essentially making slow internet even slower. It's honestly a joke, AT&T support just says sorry and nothing can be done about it. Any advice on how to go about this situation? 

ATTHelp

Community Support

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180.2K Messages

4 y ago

Hi there!


We are sorry for the trouble with the DSL speed. We will be glad to help. To assist further, we need to gather more information. If you could, please send us a Private message by clicking https://forums.att.com/t5/notes/composepage/note-to-user-id/60  and include your phone number and address we can help look to see if there are other internet options in your area. Thank you!


Jessica, AT&T Community Specialist

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