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Contributor

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1 Message

Sun, Apr 30, 2017 10:59 PM

Data usage doubled. Wifi hacked?

Our data usage just doubled. Is our wifi being hacked? Can we look up usage by device in real time?

Responses

Accepted Solution

Official Solution

_xyzzy_

ACE - Expert

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15K Messages

3 years ago

Why don't you just change the wifi password and see if the usage reduces?

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Tutor

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4 Messages

3 years ago

Ghkl

Contributor

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2 Messages

2 years ago

We did that (changed our wifi password) and it didn't help. We have the same issues re data usage and just got notified that it's at 90% again!!

 

Contributor

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2 Messages

2 years ago

Oopa! My bad! I was referring to DATA usage not WIFI. However, we were told our wifi usage was high so we upgraded to another plan and we have never got ANYWHERE NEAR WHERE THEY SAID OUR USAGE WAS BEFORE. Seems like we really didn't need the upgrade! Hmmm.....

Contributor

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3 Messages

a year ago

I'm having the same issue. Did you ever find a solution?

Tutor

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9 Messages

a year ago

I am having this issue, and the oddest thing is that the SHM is accurate, but the billing usage is about twice that.  HOW IS THIS POSSIBLE?  I have started unplugging the router at night, updating my passwaord, etc. but it doesn't really seem to make much difference.  I feel like the router isn't secure and don't understand why ATT can't seem to help with this after many chats and phonecalls....