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bbg0812's profile

New Member

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5 Messages

Wed, Sep 14, 2022 3:36 AM

Customer Service

Yesterday I spoke to someone at customer service about issues with internet service. To cut to the point, he promised me an upgrade and a better price. Then the call was dropped. 
today I called back and spent 30-minutes on the phone covering everything that was discussed yesterday. He offered me a price higher than yesterday. Without saying anything else about our conversation, finally I had to tell him it was a dealbreaker if I couldn’t a lower price. He promised me a lower price by $8. I agreed and repeated what he promised. When I got home I looked at my email that directed me to my new plan and price. The price was not what was promised. It’s the original higher price. I am very upset he outright lied to me. I don’t want to go through customer service. The man works in that department. 
Who do I call now? On top of that my upgrade is not working. I have no internet. 

ATTHelp

Community Support

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203.6K Messages

3 months ago

We understand how this can be upsetting and want to help check on your internet service, @bbg0812!

 

So that we can dig a little deeper into what's going on, we'll need to speak privately. Check the Direct Message inbox in the top right corner of your screen. We'll be sending you a DM shortly and look forward to speaking with you!
 
Lacey, AT&T Community Specialist 

New Member

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5 Messages

2 months ago

Lacey I need a new link. This one is closed in Direct Message email. 

New Member

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5 Messages

2 months ago

Lacey I need a new link to message. 

tonydi

ACE - Guru

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8.4K Messages

2 months ago

@bbg0812   This forum doesn't work like a chat session.  The ATTHelp people aren't even on this forum, they use other software to access it so they won't see your comments unless they happen back by.

New Member

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5 Messages

2 months ago

So how do I contact them?

tonydi

ACE - Guru

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8.4K Messages

2 months ago

You don't, they contact you.

ATTHelp

Community Support

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203.6K Messages

2 months ago

Hi, bbg0812. We'll try to send a new Direct Message, so we can assist you.

 

Aminah, AT&T Community Specialist

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