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opayqhelp's profile

New Member

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4 Messages

Saturday, May 13th, 2023 11:43 PM

converting AT&T DSL to fiber - can we keep our email addresses and mailboxes with content going back for MANY YEARS?

We have AT&T DSL and want to switch to AT&T fiber.

Can we keep our email addresses - and 19 YEARS of emails in our accounts - when we switch?  Or are fiber accounts different than sbcglobal.net addresses, which is our address.

Also, we have masked email addresses with prefixes - example:  [email scrubbed]

Each person has a separate prefix for JUST our emails.

We are subscribed to SOOOOOOO many accounts with these masked email addresses due to the length of the account.

Will those masks remain - or do ALL THOSE addresses have to be changed separately as well?

Official Solution

Community Support

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232.8K Messages

1 year ago

Glad to address your email inquiry, opayqhelp.

 

"Can I keep my email if I cancel my service?" is a question we get so frequently, we have an entire article on the subject that you can read. When you cancel your AT&T account, you'll still have access to your email and masked addresses, as long as your account is left in good standing. If there's a balance owed on the account, you'll lose access to the email until it's resolved.

 

Thanks for visiting the AT&T Community Forums. If you have any other questions about your email, let us know.

 

Aminah, AT&T Community Specialist

New Member

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4 Messages

1 year ago

we are NOT CANCELING OUR ACCOUNT!  As I stated, we are only wanting to switch from AT&T DSL to AT&T fiber.

Could someone please answer the correct questions?

New Member

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4 Messages

1 year ago

Do I need to ask the question again in order to get a response to my exact question?

Again - we are NOT CANCELING OUR ACCOUNT!  As I stated, we are only wanting to switch from AT&T DSL to AT&T fiber.

New Member

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4 Messages

1 year ago

Also, if you go to the website you provided about the email service for DELETED accounts...the UNMERGE link information is INVALID and goes to a 404 ERROR PAGE!!!

Community Support

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232.8K Messages

1 year ago

You'll still be able to keep the email addresses, opayqhelp.

 

Aminah, AT&T Community Specialist

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