AT&T Community Forums

BILLING IS DOUBLE WHAT I WAS QUOTED

I had residential service with ATT and 1 G fiber internet. I was told I could switch to a business account since I work out of my home and it would be half what I was paying for residential plus I would receive a $500 gift card. I went through total chaos getting my residential switched to business which included two service techs having to come to my house. Then I got my bill and it is DOUBLE what I was originally quoted for the same internet fiber I had with residential. I have been on the phone with billing for over an hour with a non-English speaking rep and I asked for a supervisor and was on hold for another 30 minutes and got cut off. ATT Customer Service (Edited per community guidelines)! And they lie!

Responses

gwen4114

New Member

•

6 Messages

8 months ago

Kathy with AT&T

What about the girl that told me she would drop the charges on my first business bill? I've already downgraded to the 500 to get my bill down, but she told me she would drop the $171.00 on my first bill.

0

tonydi

ACE - Guru

•

9.9K Messages

8 months ago

I am looking into other providers now.

I'm glad that you have options. Given what you've been through I don't see how AT&T deserves any of your trust (and cash).

0

ATTHelp

Community Support

•

221.3K Messages

8 months ago

Sure, let me check with my billing team. I will look into this credit for you. Do you happen to recall the lady's name?

Kathy S

AT&T Business Social Media

0

ATTHelp

Community Support

•

221.3K Messages

8 months ago

Gwen, my team does not show any notes regarding $117 credit.

Kathy S

AT&T Business Social Media

0

gwen4114

New Member

•

6 Messages

8 months ago

Kathy,

It was the same person who switched me from 1g Fiber to 500 mb. I had already paid for internet service on my residential bill and then they billed me also for internet on this new business bill.

0