Let AT&T help you elebrate your dad with Father's Day Gifts that connect us.
Get superfast AT&T Fiber internet
gwen4114's profile

New Member

 • 

6 Messages

Thursday, January 19th, 2023 5:34 PM

BILLING IS DOUBLE WHAT I WAS QUOTED

I had residential service with ATT and 1 G fiber internet.  I was told I could switch to a business account since I work out of my home and it would be half what I was paying for residential plus I would receive a $500 gift card.  I went through total chaos getting my residential switched to business which included two service techs having to come to my house.  Then I got my bill and it is DOUBLE what I was originally quoted for the same internet fiber I had with residential.  I have been on the phone with billing for over an hour with a non-English speaking rep and I asked for a supervisor and was on hold for another 30 minutes and got cut off.  ATT Customer Service (Edited per community guidelines)! And they lie!

New Member

 • 

6 Messages

1 year ago

Kathy with AT&T

What about the girl that told me she would drop the charges on my first business bill?  I've already downgraded to the 500 to get my bill down, but she told me she would drop the $171.00 on my first bill.  

ACE - Guru

 • 

9.9K Messages

1 year ago

 I am looking into other providers now.

I'm glad that you have options.  Given what you've been through I don't see how AT&T deserves any of your trust (and cash).

Community Support

 • 

232.8K Messages

1 year ago

Sure, let me check with my billing team. I will look into this credit for you. Do you happen to recall the lady's name?

 

Kathy S

AT&T Business Social Media

Community Support

 • 

232.8K Messages

1 year ago

Gwen, my team does not show any notes regarding $117 credit.

 

Kathy S

AT&T Business Social Media

New Member

 • 

6 Messages

1 year ago

Kathy,

It was the same person who switched me from 1g Fiber to 500 mb.  I had already paid for internet service on my residential bill and then they billed me also for internet on this new business bill.  

Community Support

 • 

232.8K Messages

1 year ago

Unfortunately our billing team is stating the credit is not justified.I am terribly sorry.

 

Kathy S

AT&T Business Social Media

Community Support

 • 

232.8K Messages

1 year ago

Gwen, I have not heard back. Do you want to lower the plan? Kathy S

AT&T Business Social Media

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.