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Tue, Feb 27, 2018 12:20 AM

Billed data overages while on Wi-Fi

I keep receiving letters for using 50gb of data within a 3 day period! The kids are at school all day and tv is shut off at PowerPoint. I’ve been using a laptop for work- no streaming videos or gaming. What is going on?! Am pulling my hair out on this one!


Brand User

Community Support


133.6K Messages

3 years ago

Hi @Sal7575

We understand how important our customers time is and we definitely want to make sure all their concerns have been taken care of. You shouldn't have to go through all this trouble. I definitely want to get the Bottom of this. I would love to help!

This will need further investigation and I would like to work with you in order to help you with your internet service inquiry. To ensure we provide you with the best support, can you please send me a private message to @ATTCares. Please be sure to include your full name, account number, and best contact method. We can work together to make sure this has been resolved.

I look forward hearing from you!

Dioselina AT&T community Specialist.

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