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Bekacu71's profile

New Member

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3 Messages

Thursday, March 30th, 2023 1:29 PM

Closed

Bill constantly Increaseing

​Good morning.​

​I would like to know why my bill keeps increasing monthly without warnings. ​

​I have been a loyal customer with att for over 5 years. When I signed up again this year after getting my 5 yrs celebration for being a loyal customer I was promised to be able to keep my discounts and monthly charges that I have been receiving.  ​

​My bill has gone up time and time again and have been billed incorrectly each month. I have went from a monthly average of 140 to some months being up to 200+ with 185 being a range.   I noticed on my monthly wifi the monthly charge were listed at 60+ when it's always been around 40. So the 20 discount I was supposed to receive were given but the monthly fee increased so it just wiped out that discount all together.  ​

​How do I fix this situation and get back to my agreement? ​

Community Support

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232.7K Messages

1 year ago

Hi, @Bekacu71, we would be happy to review your billing for you.

We will be sending you a Direct Message shortly so that we can discuss this in private.  Please look out for a notification in the upper right corner of the page.  We look forward to speaking with you.

Daniel, Community Specialist

New Member

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1 Message

1 year ago

I suggest reaching out to ATT's customer service team to discuss your concerns and clarify the details of your agreement. You can explain your situation and provide specific examples of the discrepancies you've noticed in your bills. The customer service representative should be able to investigate and provide you with a resolution to the problem.

It's also important to review your bill each month and bring up any discrepancies or unexpected charges as soon as possible. This will help to ensure that any issues are addressed in a timely manner, and you can avoid accumulating additional charges.

New Member

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3 Messages

1 year ago

 Thank you for replying and the help you suggested I really appreciate your help.

I have many times and hours upon hours wasted. Some of the help doesn't know how to add two plus two . They also don't understand everytime I have called in when I see the difference I call in my bill was adjusted back and credited to my account on the fees that were already paid. 

Then within 24 hours my account gets charged and all credits were taken back and I had late fees or lost my discounts.  

I have tried to show them that on the days I call in to get the adjustment they can see where I paid over the phone and the total I was told to pay by a supervisor or CSR even all the way up to the Presidents office by Mrs. Monica. 

They don't see them so I'm told because the Loyalty Department, Wireless or Uverse can not see what the others have done. 

This is the problem.  When I reach another person and all my credits and discount are taken it looks like I didn't pay a month's worth of services. 

This is the problems but as I said. They can't even add because if you take the 10 months history of these problems I have paid 4200 and some changes on one wifi, one Uverse and one Cell phone with insurance. The most I should be paying for 10 months and this is on the high side would be 3000.00 yet my payment for 10 months was 4200 hundred and some change.  So where is my money going? 

I have had conversations, emails and chat conversations where on many times went into hours  8 hours one day. This started on March of 2022  They turned my phone off one month even after I paid the correct amount I was told to pay.  Two days later my service was turned off. I called in and was told I had to pay before they would turn it back on because it was the warranty department that did that because they had not received the mandatory phone warranty because it got to hot and was shutting down.  This happened at a ID theft officer because that phone was delivered with a keylogger implanted in my Google one drive. My information was hacked the minute I was preforming the smart switch.  

Att is fully aware that that phone was and still is under an investigation and can not be returned until they guarantee that once the overheating is resolved to where my information can be wiped cleaned I can't not return that phone. They don't want to take calm that it's their fault not Samsung or Googles . The problem may have started with Google but my contract is with Att not anyone else. They sold me the phone, programed it and put all safety gear on the phone which I paid for.

The current contact I still have is useless to me because my jobs information was hacked (hippa) and now they will not approve my services so I had to get another phone and phone in order to keep my job. I also lost a main Contract because of this. 

My identity is still being sold and it looks like I'm going to have to get another SS# 

So my thoughts is if I default then I lose all my protection and they want have to honor any agreement at that time.  

I have tried getting an Arbitration but good luck finding their Mediator.  I filled out the forms on line but it would not send. 

The office of the Presidents doesn't even know who they are or how to reach them. 

Honestly it's those Attorney's that make this happen and the Employee can't do anything past what they are allowed. 

Also Att just had another breech if you didn't know in early March and once again I was one of them yet they have yet to tell me.  I only knew because of my ID theft case. 

They are the worst and I can't wait to be free from them.

(edited)

Community Support

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232.7K Messages

1 year ago

We understand your frustration with your bill, and we'd be happy to take a look into what is happening for you @Bekacu71.

 

In order to take a closer look into your bill we'll need to meet in a DM. We'll need to gather some information to authenticate your account. Please check your Direct Message inbox (it's the chat icon next to the bell icon in the upper right corner of the Forums).

 

We look forward to hearing from you. 

 

Robert, AT&T Community Specialist

1 Message

2 months ago

I am supposed to be paying $35 for three lines.  When I signed up, for three years mind you because I got the free iPhone for the extra $10 or $15 monthly, now I'm, paying over $200 monthly.  This is insane, I was with Metro PCS Unlimited and paid $90.00 monthly.  I want to cancel so I won't be ripped off.  

ACE - Expert

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32.4K Messages

2 months ago

@Marsha321 

If you want to cancel then you will need to call AT&T instead of posting in a customer discussion thread from a year ago.

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