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ECC2006's profile

Contributor

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2 Messages

Sun, Dec 31, 2017 2:04 AM

AT&T Won't Let me Upgrade??

I have DSL Lite right now. It is too slow for my liking. My daughter and I (she's the tech savvy one in the family) tried to upgrade from 700+ kbps to 6mbps. Everyone on the AT&T chat said that it would be no problem to do that. However, when we finally got on the phone with someone (Ronnie was his name), he said that I couldn't be upgraded to the 6mbps plan, nor was fiber line or uverse available in my area. Go up the road 2 miles and Uverse is available. I'd like a straight answer as to why Mr. Ronnie wouldn't/couldn't upgrade my internet service. Does AT&T NOT want my business? 

Contributor

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2 Messages

4 y ago

That’s a lot of technical jargon that pretty much goes over my head. My question was, why did the guy on the phone say I couldn’t be upgraded even though several agents online said I could?

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