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pklings's profile

New Member

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2 Messages

Friday, May 19th, 2023 2:26 AM

AT&T will not cancel my internet service!!

I've called AT&T 4 times over the past month to cancel my home internet. I still have yet to receive confirmation of cancelation and I have been billed twice since I tried to cancel the first time. I keep getting cancelation numbers, and when I call back the representative says the same thing each time "our system was having trouble last time so your cancelation order did not go through." I even spoke to a supervisor a few days ago after begging to speak to one for about 15 minutes, he lied to me and said he would call back within 24 hours confirming my cancelation. Never heard back, my account has yet to be canceled. I'm at a loss of what to do, I do not want multiple overdue balances on my credit. I've already mailed back my router as well. I've spent about 5 hours on phone calls with representatives.

ACE - Professor

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5.2K Messages

10 months ago

1-800-288-2020?

New Member

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2 Messages

10 months ago

Yup

Community Support

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229.9K Messages

10 months ago

We understand your frustration and would we'd be happy to help with internet account @pklings.

 

In order to get further help with your account then we'd need for you to reach out to our representatives at 1-800-288-2020. They're able to make changes to the status of your account. We apologize for the inconvience this has caused. You can also check out our information on how to make changes to your internet account status.

 

Please reach back out to us if you have any further questions. Thanks for contacting the AT&T Community Forums. 

 

Robert, AT&T Community Specialist

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