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New Member

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11 Messages

Monday, December 6th, 2021 5:30 PM

At&T "Thanksgifting" rewards program ongoing problems.

when you go to click on a contest link...that is suppose to be a "Thank you" to customers...why do ppl get this message- "Authentication error
access_denied - identityToken - access_denied - User not supported".....and then be told this by Agents - "Safwan 7:25 PM We are having an ongoing Issue with the AT&T Thanks reward programs".......does that sound like a Thank you to customers?....the funnier thing is some of these contests only run for 5 days..like the Amazon 25$ gift card that expired last night- today to be replaced by the at+t earbud offer.....so when there are technical difficulties on a TIMED OFFER something does no add up...ends up appearing more like a bait and switch for some reason...Why for Gods sake WHY PUT ADDED STRESS ON CUSTOMErS AT THIS TIME IN HISTORY??

Community Support

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232.9K Messages

3 years ago

Thank you for reaching out regarding this matter @blasphem0.

 

Due to the overwhelming customer response to the AT&T THANKSgifting – Winner Wonderland campaign, you may have issues with accessing your authenticated THANKS web page to redeem offers. The THANKS team is aware and working to resolve the issue. We do apologize for any inconvenience; we suggest trying again later, using either the Chrome or Firefox browser and NOT the app.

 

Please let us know if you have any additional concerns; if so, we'll be delighted to assist.

 

Darais, AT&T Community Specialist

ACE - Professor

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5.9K Messages

3 years ago

Hit the back button. Select play now again. Gets me in every time. 

New Member

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11 Messages

3 years ago

THESE are the parties 100% responsible...these are the companies pretending to offer Amazon gift cards and earbuds when all they actually offer is this message  "Uh oh. An error has occurred. Please check back later.
Authentication error-access_denied - identityToken - access_denied - User not supported"...These are the companies that thinkks this "Thanks" us...sickening display....

11.                 
SPONSOR: This Sweepstakes is sponsored by AT&T Mobility LLC,
1025 Lenox Park Blvd., NE, Atlanta, Georgia 30319.

12.                 
ADMINISTRATOR: This Sweepstakes is administered by The Story House,
12777 W. Jefferson Blvd., 2ndFloor, Building C, Playa Vista, California 90066....call them and let them know how much their "Thanks" helps you and your family for the holidays.....with a joke

New Member

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11 Messages

3 years ago

so you admit there are problems,,,and still the contest deadlines havent been changed?...odd isnt it?

ACE - Professor

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5.9K Messages

3 years ago

I’ve won several times. Back button,  select  play now again. 

New Member

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11 Messages

3 years ago

Sorru Mark...cant hit back on Chrome when it opens a new page..nothing to go back to...Fail

New Member

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11 Messages

3 years ago

and youre telling us "Ive won serveral times?"..u mean the grand prizes youve won...the 10,000 vacations?..oh tell us how kind At+t has been to you..lo lSpare us you marketing ploys...most ppl with something called perception can see through such lies easily.

ACE - Professor

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5.9K Messages

3 years ago

Not a marketing ploy. I won a Starbucks gift card, Amazon gift card and the door dash gift card. I Play every day. I’ve not won anything most days. 

New Member

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11 Messages

3 years ago

i could say i won the 10,000 vacation and threw it to the curb. but it wouldnt make one difference if i couldnt back it up..its jus words...empty staements without verification...flights of fancy..delusions of granduer, etc

ACE - Expert

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35.9K Messages

3 years ago

I'm sure you've read the official rules that include:

Sweepstakes Entities assume no responsibility for any typographical or other error in the printing of the offer, administration of Sweepstakes, errors in processing entries, identifying the Winners, in the announcement of the Prizes and Winners, and the delivery of the Prizes, any problems or technical malfunction of any telephone network or lines, mobile phone, computer systems, online systems, servers or providers, computer equipment, software, failure of any e-mail or players on account of technical problems or traffic congestion on the Internet or on any web site, or any combination thereof, including, without limitation, any injury or damage to entrant’s or any other person’s computer system/software or mobile phone, or other portable electronic devise related to or resulting from participation or downloading any materials in Sweepstakes. 

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