New Member
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2 Messages
AT&T Store Employee throw papers at me
On May 12, 2023 at approximately 10:30am I went to the AT&T store in Mayfield Heights Ohio to talk about accounts. I went there because after talking with AT&T on the phone, they said I needed to go to the store to verify my identity.
I told the employee this and she told me I could not do that at the store. I said I was told I had to do it at the store. she said I was not listening to her, I said she was not listening to me. She ended up throwing my account papers at me.
I don't think this is the kind of employee AT&T wants
my thoughts
Former Employee
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21.1K Messages
5 months ago
While I agree with your assessment, the question is if the individual is an actual ATT employee?
A large percentage of the retail stores are not ATT owned but are franchises or authorized resellers. I would recommend contacting the manager of the store in question.
https://www.dallasnews.com/business/retail/2018/11/21/gamestop-to-sell-its-1289-att-wireless-stores-for-700-million/#:~:text=GameStop%20built%20up%20the%20business%2C%20mostly%20through%20acquisitions.&text=GameStop%20is%20selling%20its%20AT%26T,authorized%20dealer%20in%20the%20U.S.
to find out which store is company or retailer see the following post
https://forums.att.com/conversations/wireless-billing/how-to-located-a-corporate-store/610340be3bd7064058738557
I see that a lot of people are still looking at this topic, so I decided to update it for 2023.
Most of AT&T corporate and authorized retail stores can now perform all the same actions, including the store pick up from ATT.com, but if you need to check what a specific location is, you can still do it on the Store Locator.
Just enter your Zip code to find the stores closest to you:
About the Mayfield Heights Store
(edited)
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chrisbutler1007
New Member
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2 Messages
5 months ago
They may not be an AT&T employee, but they do represent the company.
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my thoughts
Former Employee
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21.1K Messages
5 months ago
I agree with you, which is why I recommended contacting the store manager at location in question.
Not an ATT employee, need to address issue at the company that owns the location.
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OttoPylot
ACE - Expert
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21.8K Messages
5 months ago
Not necessarily. They are independently owned and operated totally separate from AT&T and, as mentioned, are not staffed with AT&T employees. They just resell AT&T goods and services and some are less than honest in what they disclose to customers just to make a sale. IMO, they are an embarrassment to AT&T, and AT&T is more than capable of doing that themselves. Unfortunately AT&T has little to no control over their business practices. If I ever need to go to an AT&T, which I rarely do, I'll make sure it's a Corporate Store, and I always ask when I go in because they look exactly the same.
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