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jspirit19's profile



10 Messages

Sunday, June 2nd, 2019 11:48 PM

At&t owes me money

At&t lied about instillation, then claimed I didn't return equipment. Plus charged additional fees when I cancelled service. How do I mediate this matter to get these fake charges of my collections  


Community Support


214.9K Messages

4 years ago

Hi There @jspirit19,


We understand that there are some incorrect charges on your account.  We do want to look at those. Now since you have stated that your account is in a collections status, then the only place that will be able to resolve this, will be our Credit and Collections office. You may reach them at 1-800-960-2081. All you need to do is to provide your account number and verification of account ownership and they will be able to do the research to get this cleared up.


Thank you for posting and for being an AT&T Customer,


Matthew, AT&T Community Specialist

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