Hurry! Find the perfect gift today! Everyone gets our best deals on any smartphone!
Get superfast AT&T Fiber internet

New Member


2 Messages

Monday, August 2nd, 2021 9:43 PM


ATT Internet hard to upgrade, and plan is not the most up to date plan

For some reason, when I am looking at Internet plans for my household, it displays me as having the highest tier of internet. But when I check the house right besides me, it shows that there is a higher speed! Is there any way for me to upgrade my household to that speed?

This conversation has been merged. Please refer the main conversation:

How to get AT&T Internet In Your Home

Community Support


225K Messages

2 years ago

Hi, @hughes982215, we're happy to address your question about upgrading your Internet speed!


AT&T Internet is a distance-dependent service.


If your home is too far away from the equipment, certain speeds may not be available. This would explain why your neighbor qualifies for a higher speed tier than you - their house is closer to our equipment


If you have any other questions, just let us know!


Thanks for reaching out to the AT&T Community Forums team.


Aminah, AT&T Community Specialist

Not finding what you're looking for?