New Member
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2 Messages
ATT Internet hard to upgrade, and plan is not the most up to date plan
For some reason, when I am looking at Internet plans for my household, it displays me as having the highest tier of internet. But when I check the house right besides me, it shows that there is a higher speed! Is there any way for me to upgrade my household to that speed?
ATTHelp
Community Support
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210.8K Messages
2 years ago
Hi, @hughes982215, we're happy to address your question about upgrading your Internet speed!
AT&T Internet is a distance-dependent service.
If your home is too far away from the equipment, certain speeds may not be available. This would explain why your neighbor qualifies for a higher speed tier than you - their house is closer to our equipment
If you have any other questions, just let us know!
Thanks for reaching out to the AT&T Community Forums team.
Aminah, AT&T Community Specialist
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