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New Member

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2 Messages

Mon, Aug 2, 2021 9:43 PM

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ATT Internet hard to upgrade, and plan is not the most up to date plan

For some reason, when I am looking at Internet plans for my household, it displays me as having the highest tier of internet. But when I check the house right besides me, it shows that there is a higher speed! Is there any way for me to upgrade my household to that speed?

This conversation has been merged. Please refer the main conversation:

How to get AT&T Internet In Your Home

ATTHelp

Community Support

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203.7K Messages

1 year ago

Hi, @hughes982215, we're happy to address your question about upgrading your Internet speed!

 

AT&T Internet is a distance-dependent service.

 

If your home is too far away from the equipment, certain speeds may not be available. This would explain why your neighbor qualifies for a higher speed tier than you - their house is closer to our equipment

 

If you have any other questions, just let us know!

 

Thanks for reaching out to the AT&T Community Forums team.

 

Aminah, AT&T Community Specialist

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