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MBoat53's profile

New Member

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2 Messages

Fri, Jun 17, 2022 1:13 AM

ATT fixed wireless internet very slow

Why is it that after you have the internet for awhile the speed drops? I work from home and can barely get 7.3 download speed. When I first started it was 20 to 25. I called and they gave me a number 8443574783, but you just stay on hold for an hour and it hangs up. I really hope we can get different service where I live! I never go over the allotted plan amount so I know it’s not that. Is there an upgrade or something that would help??

ATTHelp

Community Support

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195.7K Messages

2分前

Let's get your internet speeds back up to what they should be, @MBoat53.

 

If you're noticing that you have a slow internet connection, there are several troubleshooting steps you can do that may help with improving it:

 

Check the modem connections

Sometimes the connection from the wall to the gateway may disconnect. Make sure all connections are securely plugged into the modem and wall outlets. Also, connections must be in the right spot, the inbound connection, where the signal comes into the house, must be plugged into the green port. 

 

Modem Environment

For the best internet experience, the modem should be at least 3-4 feet away from electronics. Electronics, like speakers, can emit interference that can slow down speeds and decrease Wi-Fi range. They can even cause service drops. Learn what you can do to improve the modem environment to get the most out of your service.

 

If the steps above don't help, you can also try factory resetting your gateway to see if that clears up your connection. This can be beneficial for clearing out any potential issues that your gateway may have.

 

Let us know how this works for you!

 

Jarod, AT&T Community Specialist

ATTChrisZ

Employee

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146 Messages

2分前

@MBoat53,

Is there a time of day this happens? The reason I ask, peak times of service may be a factor. The more people on the mobile network, the slower speeds will be. This is done to ensure all AT&T customers get the best out of the service. 

Also, if there are more people in your home using services, this can affect speeds. For example, stream, depending on the quality of the stream, can use 6-10Mbps and sometimes more. While this may not be an issue, just wanted to explain how other devices/services can affect Fixed Wireless. 

Lastly, Fixed Wireless speeds are within working limits if testing between 10-25Mbps. So, let's say you test and get 10Mbps, that is normal. Now, if you start working, your speeds may drop to 7.3Mbps as you mentioned. 

Our Fixed Wireless troubleshooting support page goes into the above items a bit further. 

ChrisZ

New Member

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2 Messages

1分前

I have this same problem.  It seems like it works “ok” until about 5-6pm my time.  I guess everyone gets home and starts using the service.  And for some reason, they get service, and I can’t even load a browser window.  Speed tests range from completely undetectable, to about 6mbps.  If I’m super lucky, I might get 8mbps.  

the most frustrating part about all of this is the fact that it’s only been an issue for about the last two weeks.  Since spring I’ve went through a spell where it would just completely drop, no internet at all every night around 8pm.  That went on for a few weeks, then everything was normal.  Now I’m dealing with unusable internet.  I just want the service I pay for.  Is that so much to ask?

ATTHelp

Community Support

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195.7K Messages

1分前

We want to help improve your internet service, @Nmcdaniel7.

 

Just to clarify, have you tried performing any of the troubleshooting steps mentioned above? Also, as ChrisZ pointed out, you may experience a degraded connection at peak times of the day since many customers are getting online all at once, and we're doing our best to meet that increased demand.

 

Furthermore, you stated that others around you are getting service while you aren't. Are you referring to others in your household, or do you have neighbors around you that also have fixed wireless service with us?

 

If you're referring to other members of your household that still have service, then it may be the case that they're using up all the allotted bandwidth that your service provides, which is why you're experiencing intermittent connectivity problems. On the other hand, if it's your neighbors service, and they have no issue staying online during these peak times, then please let us know as we may need to take a closer look at your service with you privately.

 

In the meantime, we ask that you please try the troubleshooting steps mentioned above and let us know if that has any impact on your service.

 

We look forward to hearing back from you!

 

Jarod, AT&T Community Specialist

New Member

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77 Messages

1分前

The 844 number is the correct one. I think they only have a small number of techs answering that number, I have waited 60+ minutes and have had the same tech more than once. They can set an appointment for a tower visit and move your system to another sector. That helped us. At least until your sector gets crowded again.

So, call again and be patient, unless @ATTHelp can schedule the tower visit and tech visit for you.

PS: What is the signal condition reported at the gateway? (192.168.1.264)

Sometimes rebooting both the gateway AND THE ANTENNA will help. Reboot the antenna by unplugging and replugging the power injector.

New Member

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2 Messages

1分前

I did get through for them to tell me that they can’t fix it. They placed too many people on our tower and until they get another tower put in, the speed of 7mbps download and the speed of .55 is what I will get. Now I have lost my job because I took calls for Mortenson Dental. And the person I talked to told me if I didn’t like it to cancel the service!! Really??? It’s not like life isn’t kicking everyone’s butt, but now I lost my job due to their error! Sorry for ranting but I don’t understand why I have to suffer because they messed up. AT&T no worries I’m looking for something else!!!

There is no signal to the gateway. It keeps telling me I have lost connection and when you try and troubleshoot, it tells me there’s something wrong. But good old AT&T refuse to come and even look at it. 

New Member

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77 Messages

1分前

Voice over IP is always a risk. If you can direct calls to a landline or a mobile phone, that's a better situation for remote call center agent situation. 

Other options include hotspots from other providers.

You may want to involve you local state Public Utilities Commission for the service problems, or your local Attorney General's office for poor faith fulfillment of the contract. The contracts are written so that they do not guarantee any level of service, but a sympathetic ear in a local government agency may be helpful.

(edited)

New Member

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2 Messages

1分前

@ MBoat53 I was told the same thing.  I finally got fed up with this and called.  They sent a tech out to my house on Saturday July 2.  The tech did admit that they had congested the tower that I’m on.  Which is entirely unfair to all those who were already in contracts with the service.  The tech said that there was a tower issue, because several other people in my area with the service are experiencing the same issue.  Tickets have been submitted, and I should see my service back to normal within a week.  He also replaced my router, checked all my signals and said that it was great, we had great connections, so the issue isn’t on the hardware.  Fast forward to today, Thursday the 7, and my internet is completely down, for the second time today.  All morning it was working fine.  Then at 6pm, it went to (Edited per community guidelines) in a hand basket.  

there’s absolutely ZERO excuse for this.  If the tower was fixed, which I’m hoping that’s still in the works, and I’ll wake up in the next day or two and everything will go back to normal.  But if it was fixed, and my service is unusable between the hours of 6pm-1am everyday, then what am I paying for?  Because it seems that I’m paying for a service that can’t be used except for when I’m at work or sleeping.  So basically never.  

(edited)

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