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Contributor

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6 Messages

Wed, Dec 18, 2019 3:00 AM

AT&T Fiber Strung for Over Two Years - Still Dark

To Whom It May Concern,

 

AT&T Fiber has been strung along our road for over two years north of Arcadia, OK but remains dark.  Other than constantly checking my account to see if internet goes green or signing up to be notified (already done... three times... with no updates or feedback), is there another method to find out the status of when the line will be lit?  I have left feedback on this subject, but AT&T has never responded (found this forum by accident).

 

I do understand economy of scale, but there are many houses and neighborhoods here, yet the fiber remains dark.  AT&T is the only provider with wires in this area (Cox is not yet here); I can almost guarantee a 100% sign up rate, and resulting customer loyalty, in this area.  Any assist is greatly appreciated as the current OTA ISP, while responsive, is not providing the bandwidth necessary in today's age of large security, game, or OS patches and updates.

 

Thanks in advance.

Respectfully,

Dis/Unconnected "Just outside of the OKC metro but still taxed like I'm in it"

Responses

Constructive

Employee

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7.5K Messages

3 months ago

quite possibly its not residential fiber and its a backbone fiber to a cellsite or emergency services government agencies etc, i doubt they would invest in that expense only to leave it dark for 2 years

-------------------INCLUDED IN EACH POST FOR CLARIFICATION______
While AT&T employees do look at forum posts from time to time, we are here to represent the forum with our experiences as customers and do not represent AT&T in any official capacity with our responses and do so on our own time unpaid and off the clock. As employees we are not rewarded nor compensated to participate in these forums This forum is comprised of regular customers to communicate with other customers to offer advice and share experiences same as any other user Although there is a small team of customer care specialists that monitor the forums the sheer volume of posts are simply too many posts for these agents to respond to each one of them.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Contributor

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6 Messages

Thanks for the response. It would be nice to know the answer to that.

I would also tend to agree, but when they strung the fiber AT&T personnel were dropping leaflets for connection to residents in the area; then nothing. There are no cell towers out here nor are there any of the agencies anywhere near this area, at least that I've seen, I believe it was in anticipation of two neighborhoods that are still in development.

It is odd to me since the install there has been no information available from anyone. Can't even find a human with whom to talk. Kind of bad form for a service organization.

Contributor

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6 Messages

2 months ago

Update... The fiber is lit and is being service to a neighborhood 1/2 mile from our location. The fiber actually transits my property (two boxes located on my property). Is there a reason it transits all the residences on the way to this neighborhood?

Bottom line: how do I get a request in for service and have that request answered in a "one way or the other" response? Example: "AT&T doesn't plan to put service there ever. We're just using your property easement to service others. Please stop asking."

Contacting customer service does nothing. Contact and requests through the website have produced the square (Edited per community guidelines) of nothing. I have not been contacted on status in over two years other than Constructive who did respond below; Thank you!

It appears these requests go into the bit bucket to be forgotten.

Bueller? Bueller?

Cheers All,

Dis_Unconnected (Still)

(edited)

my thoughts

Employee

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14.4K Messages

aerial or buried?

Aerial would have fiber terminals placed while underground would have either pedestal terminal or hand hold terminal locations......

https://images.app.goo.gl/uGwWnHVEwv1AMkbQ7 for aerial terminal, has fingers pointing down at an angle, can be 4, 6 8 or 12 connections.

https://images.app.goo.gl/Z7NCwksaJpWXVh7A8

for pedestal that has fiber terminal inside...

https://images.app.goo.gl/j57SK64AJE5s6SSBA

while buried handhold would be...

https://images.app.goo.gl/H6hQAW6QiVGdDvGTA

if any of these is in place on either your property or next door, would expect future fiber availability.... if none of these are placed, then the fiber is strictly going to the new developments... my opinion.

(edited)

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Contributor

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6 Messages

Thanks for the response! There are two pedestals in my property easement... I did see one of the aerial barrels up the street about 1/4 mile. It has been over two years since these pedestals were installed. They are on all properties along the road that I can see. That help?

Thanks again!

Contributor

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6 Messages

@my thoughts,

So, how does one find out a status since the pedestals are in place. I've asked every place I know, but nothing has ever come back; from anyone... Any thoughts on that? We have a long road full of pedestals and I am sure everyone one of them would become a customer.

Respectfully,

-Dis_UnConnected

Contributor

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6 Messages

Thank you to the folks who responded to this post. I know I am pestering, but is there an avenue that can be explored to get an answer?

Any help is greatly appreciated.

Respectfully,

Still "Dis_Unconnected"

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