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Wednesday, April 24th, 2019 1:05 AM

AT&T doesn’t honor online promos

I signed up for AT&T internet as a new customer. They are running a promo for their 1000 mbps plan for $70 a month for new customers till 6/9/2019, which I signed up for.  I checked my account info a couple of days after and it showed I was enrolled in the 50 mbps plan instead.  AT&T customer service was called and they put me on my requested plan but told me to call back so my online promo could be honored. I called back a week later and was informed this promo does not exist and they only give me $10 discount off of $100.  They had $80 for the 1000 mbps plan but you have to bundle it.  Online the bundle is $60.00 for 1000 internet. The customer service rep escalated it to corporate.  I am now stuck with 100 mbps for $60.00 until I hear from them, assuming they honor their promo. AT&T does not honor their online promotions and will bait, switch and screw their customers and not allow customer service to fix this. Is this even legal? I wish I could go somewhere else for internet but this is the only internet provider in my area.  


I also have a screenshot of this deal as proof but I can’t add it due to photos saved to an iPhone not being supported on this website. Go figure.

Community Support


229.5K Messages

5 years ago

Hi @Jt016513,

Thank you for reaching out to us here with your billing and service concern,we'd love to look into this for you here! To fully assist with this issue further, we will need to look over your account and concern in more detail.

I am sending you a private message (PM) to help in this matter. Please check and reply to my message. I look forward to your response and the opportunity to help you!

Yetty, AT&T Community Specialist


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