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TitsMcGee's profile

Contributor

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3 Messages

Saturday, October 12th, 2019 11:52 PM

Adventures with customer service: Lies, lies, lies

In July, I discovered my AT&T contract had expired and sought to renew it. I was quoted a pre-tax/fee price of around $125 for Internet 100/Uverse 200. When I received my bill in August, I discovered that this deal had not been applied. I called customer service and asked what had happened. They didn't know but agreed to honor the package I was offered. In September, the same exact thing happened, but this time they discounted the bill. Today, I received my bill -- still no package.

When I called to see whether that deal was still being applied, the best they could offer was $155. I declined and thought I'd try my luck via FB. I got a response and called a representative at her direct number. I got voicemail, but she did eventually call me back. She then proceeded to read a record of lies. Apparently, I had refused every package they offered me, including the lower priced options. (LOLz! ATT only knows upselling.) She mentioned multiple packages I had never heard of, despite my saying to every single rep that I did not want to change my Uverse package. Obviously, she didn't care that I had my own notes of these exchanges. I asked, "Why would I call every month like clockwork to find out why the bill was incorrect?" She, of course, was completely unable to answer.

Has anyone else encountered either of these issues: repeated failure to apply promotional package discount or completely inaccurate records?

Edit: In this case, the inaccurate records were not a mere mistake. The implication from the rep was that I was somehow lying.

Community Support

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232.7K Messages

5 years ago

Hi @TitsMcGee!

Thanks for reaching out to the forums team! We know how important and time sensitive billing issues can be, so we encourage you to contact our voice or chat teams for expedited service. Once you select your product, just scroll down to the bottom and choose to chat live.

Please let us know if you have nay other questions we can assist with!


Yetty, AT&T Community Specialist

Contributor

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3 Messages

5 years ago

{keep it courteous}

 

After being essentially called a liar this weekend, I cancelled my account. Strangely, despite being told I had no contract, there was magically an internet contract when I went to cancel. The price gouging is extraordinary.


Let's hope the FTC can do something about the cesspool that you are a part of.

Contributor

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3 Messages

5 years ago

I keep getting notifications asking if this was solved. No, it has not been.

AT&T committed fraud as far as I am concerned. The solutions offered thus far have been offensive, and again, I did not appreciate Angy A, a social media "specialist," essentially calling me a liar.


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