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New Member
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5 Messages
Who to directly contact with AT&T?
Friday an AT&T tech came out to the box to hook up my neighbors internet. He disconnected mine and used my port for the neighbors. I walked out and asked him if he accidentally disconnected mine and he said he didnt know and got in his truck and left.
I called AT&T support and they said earliest they could come out was today, which was unacceptable as if they unhooked mine, they should of came back out that same night.
The tech came out today and confirmed that the guy Friday did unhook my internet and hooked up the neighbors, but he wasn't in a bucket truck and said he had to dispatch one, but he said only one truck was working today and it might be tomorrow before he can come out. The tech today was also cussing up a storm talking about how crappy AT&T customer support is terrible and how they only hire Indians to work for them and he just kept on MF this and MF that. And how all week long he has been doing nothing but fixing other tech screw ups.
This is very unacceptable and I've done used all my phones data this weekend since I had no internet, plus I just had bought a new computer Friday for $2700 and haven't been able to do anything at all this whole weekend.
So who do I need to contact directly so they can dispatch a truck out here RIGHT NOW to get my stuff fixed before I go wrap a chain around the box and cause everyone to be out of internet. Because waiting until tomorrow is highly unacceptable for something that could of been fixed 2 days ago when I asked the guy if he accidentally unhooked mine.
I called AT&T support and they said earliest they could come out was today, which was unacceptable as if they unhooked mine, they should of came back out that same night.
The tech came out today and confirmed that the guy Friday did unhook my internet and hooked up the neighbors, but he wasn't in a bucket truck and said he had to dispatch one, but he said only one truck was working today and it might be tomorrow before he can come out. The tech today was also cussing up a storm talking about how crappy AT&T customer support is terrible and how they only hire Indians to work for them and he just kept on MF this and MF that. And how all week long he has been doing nothing but fixing other tech screw ups.
This is very unacceptable and I've done used all my phones data this weekend since I had no internet, plus I just had bought a new computer Friday for $2700 and haven't been able to do anything at all this whole weekend.
So who do I need to contact directly so they can dispatch a truck out here RIGHT NOW to get my stuff fixed before I go wrap a chain around the box and cause everyone to be out of internet. Because waiting until tomorrow is highly unacceptable for something that could of been fixed 2 days ago when I asked the guy if he accidentally unhooked mine.
Responses
Constructive
Employee
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17.8K Messages
10 months ago
your only venue is to call and wait on hold. There’s no magic secret number to call and get someone out to your house.
While AT&T employees do look at forum posts from time to time, we are here to represent the forum with our experiences as customers and do not represent AT&T in any official capacity with our responses and do so on our own time unpaid and off the clock. As employees we are not rewarded nor compensated to participate in these forums This forum is comprised of regular customers to communicate with other customers to offer advice and share experiences same as any other user Although there is a small team of customer care specialists that monitor the forums the sheer volume of posts are simply too many posts for these agents to respond to each one of them.
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Desync
New Member
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5 Messages
10 months ago
Such a lovely company AT&T seems to be, must be nice to screw customers over and tell them tough luck.
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Conniefog74
New Member
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3 Messages
8 months ago
I have been waiting 10 days after my intimídalas appointment, that I made weeks before my move, for my service to be connected. Finally caved and have a different provider coming tomorrow. I was an att customer for over 10 years but they lost my business this go around.
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dbr34776
New Member
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1 Message
6 months ago
Who do I contact to write a complaint about a supervisor who told me she was the TOP and their was no one to go above her. I have a conference number from another supervisor telling me I would get 2 different credits due to multiple issues. Every time I called ( over 5 months ) other supervisors agreed . This lady I have her name & ID would not budge in helping us. We have been with AT&T for 28 years . She didn’t care , was rude. Told her they would be loosing our account which auto debited every month for a large amount. It did not matter to her. She said she was the TOP & no supervisors above her.
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