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New Member

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5 Messages

Sun, Mar 22, 2020 10:35 PM

Who to directly contact with AT&T?

Friday an AT&T tech came out to the box to hook up my neighbors internet. He disconnected mine and used my port for the neighbors. I walked out and asked him if he accidentally disconnected mine and he said he didnt know and got in his truck and left.

I called AT&T support and they said earliest they could come out was today, which was unacceptable as if they unhooked mine, they should of came back out that same night.

The tech came out today and confirmed that the guy Friday did unhook my internet and hooked up the neighbors, but he wasn't in a bucket truck and said he had to dispatch one, but he said only one truck was working today and it might be tomorrow before he can come out. The tech today was also cussing up a storm talking about how crappy AT&T customer support is terrible and how they only hire Indians to work for them and he just kept on MF this and MF that. And how all week long he has been doing nothing but fixing other tech screw ups.

This is very unacceptable and I've done used all my phones data this weekend since I had no internet, plus I just had bought a new computer Friday for $2700 and haven't been able to do anything at all this whole weekend.

So who do I need to contact directly so they can dispatch a truck out here RIGHT NOW to get my stuff fixed before I go wrap a chain around the box and cause everyone to be out of internet. Because waiting until tomorrow is highly unacceptable for something that could of been fixed 2 days ago when I asked the guy if he accidentally unhooked mine.

Responses

Constructive

Employee

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17.8K Messages

10 months ago

your only venue is to call and wait on hold. There’s no magic secret number to call and get someone out to your house.

-------------------INCLUDED IN EACH POST FOR CLARIFICATION______
While AT&T employees do look at forum posts from time to time, we are here to represent the forum with our experiences as customers and do not represent AT&T in any official capacity with our responses and do so on our own time unpaid and off the clock. As employees we are not rewarded nor compensated to participate in these forums This forum is comprised of regular customers to communicate with other customers to offer advice and share experiences same as any other user Although there is a small team of customer care specialists that monitor the forums the sheer volume of posts are simply too many posts for these agents to respond to each one of them.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

New Member

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5 Messages

Yay, AT&T screws up and I have to wait 3 days for them to fix it. Typical!

New Member

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5 Messages

10 months ago

Well, support said they would be out here tonight as they work all hours of the night and have lights they use on their hats. It's 7:50pm and just called support back AGAIN and now they said it'll be tomorrow before it gets fixed.

Such a lovely company AT&T seems to be, must be nice to screw customers over and tell them tough luck.
Constructive

Employee

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17.8K Messages

we have 1 installer here in my county working out of a normal 45 employees. We went from 7 confirmed cases of covid on Friday to 34 as of 7am this morning. The country is in a crisis and I’ve encouraged that 1 person to self quarantine but he won’t So I hope the next person he shows up to work on doesn’t treat him like he’s an (Edited per community guidelines) and says it’s about time like the last 2 appointment s

(edited)

-------------------INCLUDED IN EACH POST FOR CLARIFICATION______
While AT&T employees do look at forum posts from time to time, we are here to represent the forum with our experiences as customers and do not represent AT&T in any official capacity with our responses and do so on our own time unpaid and off the clock. As employees we are not rewarded nor compensated to participate in these forums This forum is comprised of regular customers to communicate with other customers to offer advice and share experiences same as any other user Although there is a small team of customer care specialists that monitor the forums the sheer volume of posts are simply too many posts for these agents to respond to each one of them.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

New Member

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5 Messages

Yes I understand the virus is scaring everyone, but when it's AT&Ts fault I have no internet this whole weekend, they should of put my issue to the top instead of doing all new installs. The tech that came out today to confirm I was right about the tech Friday said that there was only 1 bucket truck working today but he was doing all new installs. Just shows quantity over quality matters more.

And I wasnt rude to the tech today, as it wasnt his fault the previous tech messed up. He's the one that got out of his van today and started cussing and talking crap about his own employer. The only time I'll be rude is if they send the tech out that messed everything up Friday.

New Member

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1 Message

It is not our responsibility to employ more techs, thats your company's end and we are left to foot that bill. Keep in mind, some of us customers take just as much risk as these techs do just to make the money we need to pay your company for a service that is not being given. So please do not lecture people about COVID risks when we all take that risk. We just want what we pay for not an excuse. I sympathize for this person because ive gone through the same issues well before COVID and its always one excuse after the other until finally i ask to disconnect service permanently. As for attitude, its easy to assume a person was being rude without having been there, but what if they werent? Then what.. Its back to square one and you have very little to say. I give ATT the boot every other year and sign up for comcast for a special deal. Atleast their techs show up when they say they will. Having said that, im tired of switching services and would like to stick with ATT, but not like this.

(edited)

Constructive

Employee

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17.8K Messages

ok

-------------------INCLUDED IN EACH POST FOR CLARIFICATION______
While AT&T employees do look at forum posts from time to time, we are here to represent the forum with our experiences as customers and do not represent AT&T in any official capacity with our responses and do so on our own time unpaid and off the clock. As employees we are not rewarded nor compensated to participate in these forums This forum is comprised of regular customers to communicate with other customers to offer advice and share experiences same as any other user Although there is a small team of customer care specialists that monitor the forums the sheer volume of posts are simply too many posts for these agents to respond to each one of them.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

New Member

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3 Messages

8 months ago

I have been waiting 10 days after my intimídalas appointment, that I made weeks before my move, for my service to be connected. Finally caved and have a different provider coming tomorrow. I was an att customer for over 10 years but they lost my business this go around.

New Member

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1 Message

6 months ago

Who do I contact to write a complaint about a supervisor who told me she was the TOP and their was no one to go above her. I have a conference number from another supervisor telling me I would get 2 different credits due to multiple issues. Every time I called ( over 5 months ) other supervisors agreed . This lady I have her name & ID would not budge in helping us. We have been with AT&T for 28 years . She didn’t care , was rude. Told her they would be loosing our account which auto debited every month for a large amount. It did not matter to her. She said she was the TOP & no supervisors above her. 

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