Weak Wi-Fi? You May Be The Cause - Tips & Solutions from the AT&T Community
Learn why your home setup may be the cause of your loss of service and poor Wi-Fi
You probably think your cool, super nice desk set is great. You have your wireless printer close by, a minifridge with delicious snacks, your Amazon Echo ready for commands nearby, and maybe even some speakers to play your thinking music. Somewhere in the middle of all that tech, is your modem. It may look sweet but you may be stranging your Wi-Fi connection and even be the cause of internet drops.
The bad news, your service woes may be the result of your setup. Below you'll see some images that show a Bad Modem Environment and Proper Modem Environment. improve your wireless experience.
Bad Modem Environment Can Cause:
Slow wired and wireless speeds.
Loss of service
Electronics, speakers, surge protectors, and the location of the modem can impact speeds & service. Speakers are a major source of interference because of the magnet inside. If your environment resembles the image above, there is a chance your services are being affected. Surge protectors can also cause resets and over time, failure. Plugging the modem into a wall outlet can resolve this.
Proper Modem Environment Can:
Improve Wireless Speeds
Improve Wi-Fi signal distance
Prevent drops of service
Keeping the modem free and clear of electronics
Moving the modem off the floor and placing it on a hard surface
Plugging internet equipment into a wall outlet
Placing the modem out in the open for proper air circulation
If you need a surge protector or power strip because you need extra outlets, consider getting a surge protector rated for electronics like Isobar.
If the above does not help, use AT&T's Fix It app. You can use it on your smartphone by texting myATT to 8758 to download it. The app is a great tool and I have personally used it to troubleshoot and schedule a tech appointment for my internet service. It took me less than 5 minutes.
There is more you need to know!
Live in a two-story? The modem may work better on the second floor
Need to extend your Wi-Fi? Learn about some settings you can adjust
Is your modem on carpet? It is a shockingly bad idea.
ChrisZ, AT&T Community Specialist