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brayanalonso's profile

Tutor

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4 Messages

Thursday, December 21st, 2017 5:08 PM

Closed

Utility Easement Encroachment Approval - No Objection Letter

I'm trying to build a pool in my backyard that will be  2 ft in encroachment into the easement.  In order to get the Miami Dade County (Florida) building permissions I need a consent letter from all the Utility Companies in my area. I was able to get FPL, Water & Sewer, Comcast and Gas consent letters, I'm only missing the AT&T letter. After calling the customer support line they send me to an store in order to get this letter. I went to the store  and they were unable to help me with this matter. I trying to contact someone that can at least give a phone number to solve this issue. 

 

Thanks in advance.

ATTHelp

Community Support

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207.2K Messages

5 years ago

Good evening @bryanalonso,


My name is Anthony, and I am part of the AT&T Community and Forums Team.  It is my understanding you want to get an easement release from AT&T.  This is so you can start construction on your new swimming pool.  I will be happy to put you in touch with the right department. 


Please call 1- 800-894-0374; this number will put you in touch with our property damage department.  They also handle easement issues for AT&T.


Thank you for using the Community Forums, and have a wonderful holiday season!


Anthony, AT&T Community Specialist

Contributor

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1 Message

4 years ago

I need a utility concent form 

Contributor

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1 Message

4 years ago

I have an AT&T easement that's not clear on the location of the equipment.  I need to talk to someone that can confirm the location and possibly amend the easement to include the location.  We are purchasing a large piece of land that currently cannot be built on due to the easement.  Any idea who to call?  When I dial the 800-894-0374 number I can't get a liver person or even a voice mail.   Thank you.

New Member

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3 Messages

Hi, I am having the exact same issue. Building a fence on my property and Miami-Dade County needs the easement encroachment form. No one from ATT has been returning my calls and I call the above 800 number and I cannot speak to a live person.

I need help please, [email scrubbed]

(edited)

spoom2

ACE - Master

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17.5K Messages

That's the number provided by AT&T

This is a user to user help forum. It is not an AT&T support site. I am not an AT&T employee, read the ACE's disclaimer at the bottom of this post

Award for Community Excellence 2021 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

New Member

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3 Messages

right but no one answers

spoom2

ACE - Master

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17.5K Messages

No one on the forums has any control over that. File an FCC complaint or contact the office of the president, which can be found online. Like you we're users and have no secret ways to contact anyone within AT&T

This is a user to user help forum. It is not an AT&T support site. I am not an AT&T employee, read the ACE's disclaimer at the bottom of this post

Award for Community Excellence 2021 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

New Member

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3 Messages

I thought ATT Representatives monitor this site to try to help out community

Members? I have seen them respond to previous posts on this topic

New Member

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3 Messages

3 years ago

I need to send a gate to easement agreement to the right department at AT&T, who can I speak to or email regarding this?

spoom2

ACE - Master

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17.5K Messages

3 years ago

Contact the number provided by ATTHelp

New Member

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3 Messages

3 years ago

would you be so kind to provide the number. I'm having some difficulty finding any number.

spoom2

ACE - Master

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17.5K Messages

3 years ago

It's in the 2nd post!

New Member

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5 Messages

2 years ago

Phone Number Doesn't Offer an automated Option for Easement Letters.

 

Apparently there is one person in all of AT&T Risk Management - and, they're sooo overwhelmed that after being on hold for some time - they notify you that the Voicemail Box is Full and cannot accept messages. 

 

In the past when I've received this sort of dis-Service, the company was on its last legs about to file for either Chapter 8 or Chapter 11. 

spoom2

ACE - Master

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17.5K Messages

2 years ago

That's the number AT&T has provided.  You could write the office of the president or you can do the following:

Executive Customer Care Contact

If you've contacted Customer Service and require additional support, click here to contact Elaine Malit, VP-Customer Care
https://www.att.com/gen/investor-relations?pid=27794

spoom2

ACE - Master

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17.5K Messages

2 years ago

Just for information another number provided for Sedgwick 800-246-8464 yet another number is  855-365-4976, 8am - 4:30pm CST.   Since we've been given no clear direction from AT&T how to proceed with these request I'm closing this topic to posting so the numbers stay on the bottom.

(edited)

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