Unable to check status on trouble ticket
I was told by AT&T customer service that I could "just go to att.com and punch in your ticket number" to see the status of my repair. I've found several prompts that offer to take me to a "check your repair status" page, but they all wind up at a screen that says, "Hey, looks like you have no upcoming service appointments; thanks for playing!" I KNOW I don't have upcoming service appointments; it's the LAST three site visits that I want to know about.
The larger question is, why does my broadband keep dropping out? But for now I'd settle for finding out if they claim the problem is resolved.
Thanks for any insight y'all might offer.